At a Glance
- Tasks: Provide exceptional service to guests during the night and ensure smooth hotel operations.
- Company: Join a top-rated hospitality team at Hyatt Place London City East.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Great opportunities for career growth and a supportive work environment.
- Why this job: Be part of a vibrant team and make a real impact on guest experiences.
- Qualifications: Previous experience in hospitality and a passion for guest service.
The predicted salary is between 24750 - 30250 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting and event facilities, and one of the capital's most exciting rooftop destinations, Pocket Square Skyline Bar & Terrace.
Perfectly positioned between the City of London, Shoreditch, and Brick Lane, the hotel attracts a diverse mix of business and leisure travellers from across the globe.
As part of the world-renowned Hyatt brand and managed by RBH Hospitality Management, we are committed to delivering exceptional guest experiences whilst creating an environment where our people can thrive and grow.
THE ROLE
As Night Receptionist, you will be responsible for providing a warm, professional, and efficient service to guests throughout the overnight period, while supporting the smooth and secure operation of the hotel.
Reporting to the Night Manager and Front Office Manager, you will be a key member of the overnight team, responsible for welcoming late arrivals, assisting guests with their requirements, managing overnight departures, completing relevant Front Office and night audit procedures, and ensuring the hotel is fully prepared for the day ahead.
You will deliver exceptional guest service throughout the night, maintaining a calm and professional approach while ensuring all operational, financial, safety, and security standards are consistently met.
This is an excellent opportunity for an experienced Receptionist, Guest Services professional, or Night Auditor looking to develop their hospitality experience and build a successful career within the hotel industry.
- A DAY IN THE LIFE OF A NIGHT RECEPTIONIST
- Delivering Exceptional Guest Experiences
- Provide friendly, professional, and personalised service to guests throughout the night.
- Welcome and check in late-arriving guests, ensuring a smooth and efficient arrival experience.
- Process overnight departures and assist guests with any requirements before they leave the hotel.
- Act as a key point of contact for guest enquiries, requests, and concerns during the overnight shift.
- Handle guest complaints and service recovery situations professionally, escalating issues where appropriate.
- Recognise VIP, long-stay, and returning guests and ensure they receive appropriate levels of service.
- Maintain a welcoming, clean, and professional Front Office and lobby environment throughout the night.
- Assist guests with local information, hotel facilities, transportation, and other requests as required.
- Supporting Overnight Operations
- Complete all Front Office procedures accurately and in accordance with hotel standards.
- Carry out room allocations and amendments where required, ensuring accurate information is maintained within the system.
- Monitor arrivals, departures, room status, and guest requests throughout the shift.
- Complete cash handling and payment procedures accurately and securely.
- Support the Night Audit process and ensure all required reports and reconciliations are completed correctly.
- Prepare the Front Office for the following day's operations, ensuring all relevant information is clearly communicated.
- Complete effective handovers to the morning team, highlighting outstanding guest requests, incidents, or operational matters.
- Work closely with other overnight colleagues to ensure the hotel operates smoothly and efficiently.
- Safety, Security & Compliance
- Maintain a high level of awareness of hotel security throughout the overnight shift.
- Follow all hotel health and safety, fire safety, and security procedures.
- Respond appropriately to emergencies, incidents, and safeguarding concerns in accordance with company procedures.
- Conduct regular checks of the Front Office, lobby, and public areas as required.
- Report and document any incidents, maintenance issues, or security concerns accurately.
- Ensure guest and hotel information is handled confidentially and in accordance with company policies.
- Support compliance with Hyatt and RBH brand standards at all times.
- Teamwork & Communication
- Work collaboratively with the Night Team and colleagues across all hotel departments.
- Maintain clear and effective communication during shift handovers.
- Support colleagues during busy periods and assist with wider hotel requirements where necessary.
- Build positive working relationships with colleagues and contribute to a professional and supportive team environment.
- Represent the hotel and its values positively at all times.
- THE IMPACT YOU'LL HAVE
You will play an important role in ensuring guests receive a safe, welcoming, and seamless experience throughout the night.
Your professionalism, attention to detail, and ability to remain calm and composed will help ensure the hotel continues to operate smoothly during the overnight period.
By delivering exceptional guest service, maintaining accurate Front Office procedures, and supporting the hotel's safety and security standards, you will contribute directly to the reputation and overall success of Hyatt Place London City East.
WHAT WE NEED FROM YOU
To succeed in the role of Night Receptionist, you will bring
- Previous experience within a Front Office, Reception, Guest Services, or hospitality environment.
- A genuine passion for delivering exceptional guest experiences.
- Excellent communication and interpersonal skills.
- A friendly, approachable, and professional manner.
- Confidence in handling guest enquiries, requests, and concerns independently.
- Strong organisational skills and excellent attention to detail.
- The ability to work calmly and effectively under pressure.
- Good knowledge of hotel operations, health & safety, and security procedures.
- A flexible and reliable approach to working overnight shifts, including weekends and holidays.
- The ability to work independently while also contributing positively to the wider hotel team.
- Experience with Opera Cloud or a similar hotel management system would be advantageous.
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please contact .
Night Team Member in London employer: Hyatt Place London City East
Hyatt Place London City East is an exceptional employer that prioritises the growth and well-being of its team members. With a vibrant work culture, competitive salary, and comprehensive benefits including discounted hotel stays and industry-leading development programmes, employees are supported both professionally and personally. This role offers a unique opportunity to lead a dedicated housekeeping team in a fast-paced environment, ensuring high standards while creating memorable experiences for guests.
Contact Details:
Hyatt Place London City East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Place London City East. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Place London City East
Don't be shy about reaching out to Hyatt Place London City East directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Place London City East and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Place London City East
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
