At a Glance
- Tasks: Lead and motivate the housekeeping team to maintain exceptional cleanliness standards.
- Company: Join RBH, one of the Top 30 Best Places to Work in Hospitality.
- Benefits: Enjoy competitive salary, discounted hotel stays, and career progression opportunities.
- Other info: Flexible shifts and a commitment to diversity and inclusion in the workplace.
- Why this job: Develop your leadership skills in a vibrant hotel environment while creating memorable guest experiences.
- Qualifications: Previous supervisory experience in housekeeping and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
At RBH we believe our people are our biggest assets. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are proudly recognised as one of the Top 30 Best Places to Work in Hospitality. We are now looking for an enthusiastic and driven Assistant Head Housekeeper (Maternity Cover) to join the team at Hyatt Place London City East. This is an exciting opportunity to develop your leadership career within a vibrant and fast-paced hotel environment.
Working alongside our Head Housekeeper, you will play a key role in ensuring exceptional cleanliness standards, supporting and developing the housekeeping team, and helping to create memorable experiences for our guests. If you have a passion for people, an eye for detail, and the ambition to progress your hospitality career, we'd love to hear from you.
OUR HOTEL
Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting facilities, a vibrant food and beverage offering, and the stunning rooftop destination PocketSquare Skyline Bar & Terrace, boasting some of the most spectacular views across London's skyline. Situated moments from Shoreditch, Brick Lane, and the City's financial district, the hotel attracts a diverse mix of leisure, corporate, and international travellers, making it one of London's most exciting hospitality destinations.
As part of the globally recognised Hyatt brand and managed by RBH Hospitality Management, our team is passionate about delivering exceptional guest experiences whilst creating a workplace where our people can thrive, grow, and succeed.
A DAY IN THE LIFE OF AN ASSISTANT HEAD HOUSEKEEPER
- Leading the Team
- Support the Head Housekeeper in leading and motivating the housekeeping team
- Assist with recruitment, induction, training, and ongoing development of team members
- Conduct daily briefings and allocate duties effectively
- Promote a positive, engaged, and high-performing team culture
- Lead by example, delivering exceptional standards and service
- Delivering Exceptional Standards
- Ensure all guest bedrooms, suites, public areas, and back-of-house spaces are maintained to the highest standards
- Conduct quality inspections and room checks throughout the day
- Support the team in achieving brand and company cleanliness targets
- Ensure guest requests are handled efficiently and professionally
- Monitor and maintain presentation standards across all hotel areas
- Driving Operational Excellence
- Assist with rota planning and labour management to ensure efficient staffing levels
- Support stock control and ordering of housekeeping supplies
- Ensure all housekeeping systems, records, and documentation are maintained accurately
- Work closely with Front Office, Maintenance, and Food & Beverage departments to deliver a seamless guest experience
- Assist in managing external suppliers and contracted services where required
- Health, Safety & Compliance
- Ensure compliance with all health and safety procedures
- Promote safe working practices throughout the department
- Support the implementation of company policies and brand standards
- Assist with audits and quality assurance initiatives
WHAT WE NEED FROM YOU
- Previous experience within a housekeeping supervisory or leadership role
- A passion for delivering outstanding guest experiences
- Excellent attention to detail and organisational skills
- Strong leadership and people management abilities
- A positive, proactive, and hands-on approach
- The ability to remain calm and effective in a fast-paced environment
- Good communication and problem-solving skills
- Flexibility to work shifts, including weekends and bank holidays
- A commitment to maintaining the highest quality and cleanliness standards
WHAT WE OFFER
- Competitive salary
- Discounted hotel stays for you, your friends, and family
- Pension scheme
- Access to RBH's industry-leading learning and development programmes
- Career progression opportunities across our growing portfolio
- Employee Assistance Programme and wellbeing support
- Recognition and reward initiatives
- Meals on duty
EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our recruitment process you require reasonable adjustments, please let us know.
Assistant Housekeeping Manager in London employer: Hyatt Place London City East
At RBH Hospitality Management, we prioritise our people, fostering a vibrant and inclusive work culture that champions diversity, health, and wellbeing. As an Assistant Housekeeping Manager at Hyatt Place London City East, you'll not only enjoy competitive benefits and career progression opportunities but also be part of a team dedicated to delivering exceptional guest experiences in one of London's most exciting hospitality destinations. Join us to thrive in a supportive environment where your passion for hospitality can truly shine.
Contact Details:
Hyatt Place London City East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housekeeping Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Place London City East. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Place London City East
Don't be shy about reaching out to Hyatt Place London City East directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Housekeeping Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Place London City East and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Place London City East
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
