Duties & Responsibilities as a Team Leader – City Lounge
- Lead and oversee the day-to-day operations of the City Lounge, ensuring smooth and efficient service delivery.
- Supervise, coach, and support a team of colleagues, including full-time, casual staff, and trainees, to achieve high performance.
- Set clear objectives for team members aligned with departmental goals and regularly review progress.
- Communicate departmental strategies and updates effectively in collaboration with senior management.
- Maintain strong team communication through briefings, meetings, and operational updates.
- Deliver exceptional guest service by implementing action plans and ensuring customer satisfaction standards are consistently met.
- Train and empower team members to confidently resolve guest queries and concerns.
- Manage staff scheduling, labour costs, and support payroll processes in line with business targets.
- Monitor and uphold service standards, appearance, and compliance with company policies and procedures.
- Foster a positive team culture by supporting colleague wellbeing, encouraging development, and recognising achievements.
About you
You are a passionate and service-driven leader with a strong background in hospitality and team management. With a natural ability to motivate and develop others, you lead by example to deliver exceptional guest experiences. You thrive in a fast-paced environment, demonstrating excellent communication, organisation, and problem-solving skills. Committed to high standards, you take pride in creating a positive team culture while consistently achieving operational and service excellence.
Just some of the benefits you will enjoy as a Team Leader – City Lounge
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
