At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a luxury hotel setting.
- Company: Join Hyatt Regency London – The Churchill, a prestigious hotel with a rich heritage.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Other info: Access continuous learning opportunities and enjoy a vibrant work environment.
- Why this job: Be part of a supportive team that values your growth and offers clear career paths.
- Qualifications: Proven leadership experience in hospitality and a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.
Salary: Competitive Salary + Service Charge
Responsibilities:
- Take full responsibility for the day-to-day operational running of the assigned area, including managing both full-time and casual team members.
- Set, review, and monitor clear, achievable objectives for team members in line with the department’s annual plan and long-term goals.
- Communicate departmental strategy effectively to all team members in collaboration with the Restaurant Manager.
- Maintain clear and consistent communication within the team to support smooth operations.
- Implement action plans to consistently deliver the highest standards of customer service in line with company objectives.
- Train, coach, and empower team members to confidently resolve guest concerns with minimal disruption.
- Support labour cost control by creating weekly rotas in line with business needs and assisting with payroll processes.
About you:
We are looking for a confident and experienced hospitality professional with a proven track record in a supervisory or management role, ideally within a luxury hotel or high-end restaurant environment. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a passion for delivering exceptional guest service. Experience in team management, rota planning, and cost control is essential, along with the ability to motivate and develop team members while maintaining high operational standards.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you and your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Next steps:
Apply today for this Team Leader role and start your journey with Hyatt Hotels!
Team Leader employer: Hyatt Hotels Corporation
Hyatt Regency London – The Churchill is an exceptional employer, offering a vibrant work culture in the heart of London's prestigious Marylebone area. With competitive salaries, generous benefits including complimentary hotel stays and continuous learning opportunities, we empower our team members to thrive in their careers while delivering outstanding guest experiences. Join us to be part of a legacy that values leadership, communication, and personal growth in a luxurious hospitality environment.
