At a Glance
- Tasks: Lead the spa team, ensuring a luxurious and seamless guest experience from pre-opening to full operation.
- Company: Join a new luxury boutique hotel, part of the Unbound Collection by Hyatt.
- Benefits: Competitive pay, comprehensive benefits, and Hyatt travel perks.
- Other info: Dynamic role in a collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the spa experience in a stunning location while working with a passionate team.
- Qualifications: 3-5+ years in spa leadership with strong service and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt. Operated by Urgo Hotels & Resorts Canada, the hotel will deliver a refined, highly personalized guest experience grounded in calm luxury, craftsmanship, and a strong sense of place. The Spa at The Clayfield is a thoughtfully designed, intimate space offering a refined, restorative experience that reflects the hotel’s sense of place, craftsmanship, and quiet luxury.
The Spa Manager plays a central role in bringing this vision to life. Leading the spa through final pre‑opening and into full operation, this role is responsible for shaping the experience, building the team, and establishing the standards that will define the spa from day one. Reporting to the General Manager, the position combines hands‑on operational leadership with a strong sense of service, aesthetic awareness, and disciplined execution.
What You’ll Do- Support pre‑opening activities including hiring, training, SOP development, treatment protocols, systems setup, and operational readiness.
- Recruit, train, and lead spa team members including therapists and attendants, with a strong focus on service excellence, professionalism, and guest care.
- Develop staffing models and schedules that align availability with demand and support optimal treatment room utilization.
- Set, uphold, and model service standards, ensuring a calm, intuitive, and consistently high‑quality spa experience.
- Lead spa operations to deliver a seamless guest journey from arrival through treatment and departure.
- Ensure treatment rooms and spa areas meet the highest standards of cleanliness, ambience, and readiness at all times.
- Maintain a visible leadership presence, supporting the team and engaging directly with guests.
- Actively monitor guest feedback and treatment quality, responding to issues with professionalism and care.
- Drive revenue through effective scheduling, treatment mix, and retail performance.
- Oversee retail, inventory, and professional product usage to ensure both presentation and control.
- Participate in budgeting and maintain control of labour and operating expenses while upholding service standards.
- Partner closely with Rooms, Engineering, Food & Beverage, and other departments to support a seamless overall guest experience.
- Ensure compliance with brand standards, health and safety requirements, and local regulations.
- 3–5+ years of progressive spa or wellness leadership experience.
- A hands‑on leadership style with a strong service mindset.
- Strong communication and interpersonal skills.
- Clear understanding of how operational detail and team behaviour shape guest experience.
- Comfort working in a pre‑opening environment where structure is still being built.
- Sound judgment, professionalism, and attention to detail.
- Flexibility to work varied schedules, including weekends and holidays.
- Competitive compensation and a comprehensive benefits package designed to support your well‑being and long‑term growth.
- An opportunity to shape the spa operation of a brand‑new luxury hotel.
- Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.
- Access to Hyatt colleague travel benefits.
- A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake.
Spa Manager employer: Hyatt Hotels Corporation
At The Clayfield, we pride ourselves on being an exceptional employer, offering a unique opportunity to shape the spa operations of a brand-new luxury hotel in the picturesque Niagara-on-the-Lake. Our collaborative work culture, supported by Urgo Hotels & Resorts Canada and Hyatt, fosters respect and craftsmanship, while our comprehensive benefits package ensures your well-being and long-term growth. Join us to be part of a team that values professionalism and guest care, all within a serene and beautiful environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Hotels Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Hotels Corporation
Don't be shy about reaching out to Hyatt Hotels Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Hotels Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
