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For Companies At a Glance
- Tasks: Plan and manage exciting group events while maximising client satisfaction.
- Company: Join Hyatt, a global leader in hospitality with a focus on people and culture.
- Benefits: Enjoy free meals, discounted stays, and 12 complimentary nights at Hyatt hotels worldwide.
- Why this job: Be part of a diverse team making travel more human and sustainable.
- Qualifications: Experience in hospitality, strong attention to detail, and great communication skills.
- Other info: Opportunities for career growth and continuous learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.
Duties and responsibilities:
- Handle and convert group and event enquiries including RFPs in line with revenue targets, while effectively managing the event diary to maximize space utilization, regularly reviewing tentative bookings, and pursuing new business opportunities through lapsed account reconnection and upselling.
- Organize and manage all aspects of assigned group bookings and events from enquiry through post-event follow-up, conduct engaging site inspections showcasing venue services, and provide timely documentation including proposals, contracts, function sheets, and event orders.
- Ensure accurate management of event deposits, payments, and final invoices in line with hotel standards, maintain the chase/trace system for scheduled follow-ups and client interactions, and assist with commercial reporting including Conference & Events, pace, and forecast reports.
- Collaborate with the Director of Sales to generate leads, secure appointments, and support M&E FAM trips, while maintaining strong product and local area knowledge to identify upselling opportunities and maximize client satisfaction.
- Support day-to-day coordination of the Groups and Events team ensuring high performance standards, assist with onboarding and training new members, and communicate effectively across all hotel departments to ensure client requirements are understood and delivered accurately.
About You:
Previous experience in a premium hospitality setting is preferred. You have strong attention to detail, a reliable work ethic, and proficiency in conversational English to communicate effectively with colleagues and guests.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps:
Apply today for this Senior Group & Event Planner role and start your journey with Hyatt Hotels! Our family is always growing.
Senior Group & Event Planner employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Group & Event Planner
✨Tip Number 1
Network like a pro! Attend industry events and connect with fellow planners. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio of your past events, including photos and testimonials. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of the Hyatt family from day one!
We think you need these skills to ace Senior Group & Event Planner
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm and how you've made a difference in previous roles. We want to see that you genuinely care about creating memorable experiences for guests.
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Group & Event Planner role. Highlight relevant skills and experiences that align with the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Detail-Oriented: Attention to detail is key in our industry, so ensure your application is free from typos and errors. Double-check your documents before submitting them. We’re looking for someone who can manage event details flawlessly, so show us you can do the same in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to the right people. Plus, it shows you’re proactive and keen to join the Hyatt family!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know Your Venue Inside Out
Before the interview, make sure you’re familiar with Hyatt Place London Heathrow Airport. Understand its unique features, such as the number of meeting spaces and the services offered. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Event Management Skills
Prepare examples from your past experience where you successfully managed group bookings or events. Highlight how you handled enquiries, maximised space utilisation, and followed up post-event. This will demonstrate your ability to meet the demands of the Senior Group & Event Planner position.
✨Emphasise Team Collaboration
Since the role involves working closely with the Director of Sales and other departments, be ready to discuss how you’ve collaborated with teams in the past. Share specific instances where effective communication led to successful outcomes, showcasing your teamwork skills.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, like managing last-minute changes or dealing with difficult clients, and prepare thoughtful responses that highlight your proactive approach.
