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- Tasks: Be the friendly face for residents, ensuring their stay is exceptional and memorable.
- Company: Join Hyatt, a global leader in hospitality with over 1150 hotels worldwide.
- Benefits: Enjoy 12 free hotel nights yearly, discounts for family, and a complimentary uniform.
- Why this job: Be part of a diverse team that values individuality and offers clear career growth.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Hyatt promotes a culture of empathy, respect, and inclusion, making it a great workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities
- Be the first point of contact for our residents and assist them throughout their stay
- Create positive connections and understand their requirements, ensuring high levels of satisfaction and exceeding their expectations
- Liase and work closely with other departments such as Housekeeping, Security and Engineering
- Manage phone, email, and in-person requests, anticipating resident needs
- Provide residents and their guests with property facilities and local area information, including events and activities
- Support with Front Office related activities at the Park Hyatt London River Thames Hotel
About you
Previous experience in a similar role within hospitality or residential environment is essential. Excellent verbal and written communication skills.
Benefits of the Residences Receptionist role
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Company values
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone\\\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps
Next Steps: Apply today for this Residences Receptionist role and start your journey with Hyatt Hotels!
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Residences Receptionist employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residences Receptionist
✨Tip Number 1
Familiarise yourself with the Park Hyatt London River Thames and its unique offerings. Knowing the hotel’s amenities, local attractions, and dining options will help you engage confidently with residents and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your interpersonal skills during any interactions, whether in person or over the phone. As a receptionist, building positive connections is key, so practice active listening and showing genuine interest in others' needs.
✨Tip Number 3
Network with current or former employees of Hyatt to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you embody Hyatt's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Think of examples from your past experiences that showcase these qualities, as they are central to the company's ethos.
We think you need these skills to ace Residences Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or residential environments. Emphasise your communication skills and any previous roles that involved customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've exceeded customer expectations in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as managing requests, liaising with departments, and providing information about local attractions.
Showcase Your Personality: Since the role involves creating positive connections with residents, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for joining the Hyatt family.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Showcase Your Communication Skills
As a Residences Receptionist, excellent verbal and written communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Share examples of how you've effectively communicated with guests or colleagues in previous roles.
✨Emphasise Your Customer Service Experience
Highlight any previous experience in hospitality or residential environments. Be prepared to discuss specific situations where you exceeded guest expectations or resolved issues, showcasing your commitment to high levels of satisfaction.
✨Familiarise Yourself with the Hotel
Research Park Hyatt London River Thames and its offerings. Understanding the hotel's unique features, such as its dining options and local attractions, will allow you to answer questions confidently and show your enthusiasm for the role.
✨Align with Company Values
Hyatt values empathy, integrity, respect, inclusion, experimentation, and wellbeing. Think about how your personal values align with these and be ready to discuss how you embody them in your work, especially in a customer-facing role.
