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- Tasks: Welcome guests, manage check-ins and check-outs, and coordinate with hotel departments.
- Company: Join the Hyatt family, a global leader in hospitality with a focus on inclusion.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a team that values diversity and offers clear career growth opportunities.
- Qualifications: Previous hotel experience preferred; strong communication skills and night shift comfort required.
- Other info: Work in a dynamic environment where your individuality is celebrated and every role matters.
The predicted salary is between 20000 - 30000 £ per year.
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Night Receptionist role:
- Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
- Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
- Handle the check-out process, including billing, payments, and feedback collection.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About you:
- Previous experience in hotel front office within the luxury segment is preferred.
- Strong communication skills and familiarity with hotel management software and proficient computer skills are ideal.
- You will be comfortable working the night shift.
Benefits of the Night Receptionist role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Night Receptionist role and start your journey with Hyatt Hotels! Our family is always growing.
Night Receptionist employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get an interview, let your warmth and enthusiasm shine through. Remember, they’re looking for someone who can make guests feel welcome, so be yourself and engage with your interviewers.
✨Tip Number 3
Do your homework! Familiarise yourself with Park Hyatt London River Thames and its values. Mentioning specific details about the hotel during your interview shows you’re genuinely interested and ready to be part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Receptionist role and how you connect with our values of empathy and inclusion.
Tailor Your Experience: Make sure to highlight any previous experience in hotel front office roles, especially within the luxury segment. We love seeing how your background aligns with what we’re looking for, so be specific about your skills and achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key experiences stand out – it helps us see your qualifications at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits right there!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know the Hotel Inside Out
Before your interview, take some time to research Park Hyatt London River Thames. Familiarise yourself with its amenities, location, and unique offerings. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Night Receptionist, strong communication is key. Prepare examples from your past experiences where you effectively handled guest inquiries or resolved issues. This will demonstrate your ability to provide a warm welcome and ensure guests feel comfortable.
✨Emphasise Teamwork and Coordination
Highlight your experience working with different departments, like housekeeping and maintenance. Share specific instances where you collaborated to meet guest needs, as this aligns with the role's responsibilities and shows you understand the importance of teamwork in hospitality.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle various situations, such as a difficult guest or a last-minute booking. Think through potential scenarios and your responses ahead of time, so you can showcase your problem-solving skills and calm demeanour under pressure.
