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- Tasks: Manage front office operations overnight, ensuring smooth guest experiences and handling audits.
- Company: Join Hyatt, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy 12 free hotel nights, discounts for family, free meals, and career growth opportunities.
- Other info: Empowering environment focused on personal growth and wellbeing.
- Why this job: Be part of a dynamic team in one of London's most exciting areas and make a real impact.
- Qualifications: Previous front office experience preferred; strong communication and organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations. Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium.
Duties and responsibilities related to the Night Host role:
- Prepare, complete, and reconcile all Night Audit reports and documentation accurately.
- Oversee all Front Office operations during the overnight shift, ensuring smooth and efficient service.
- Manage the check-in process efficiently, issuing room keys and providing clear information on hotel facilities and services.
- Oversee the check-out process, including preparing bills, processing payments, and gathering guest feedback.
- Handle all payment methods confidently and following cash-handling procedures.
- Support Night Managers with additional operational and administrative tasks as required.
About you:
Previous experience in a front office role within the premium hotel segment is preferred. You bring strong communication and organisational skills with a guest-focused approach. Familiarity with hotel management software is an advantage but not essential, and you are confident using standard computer applications.
Benefits you will enjoy as a Night Host:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Night Host employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Host
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Night Host role.
✨Tip Number 2
Be ready for the interview! Research Hyatt's values and think about how your experience aligns with their focus on empathy and inclusion. Prepare some examples of how you've handled guest interactions in the past to showcase your skills.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through. Employers love candidates who are not just qualified but also a great fit for their team culture.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm for the Night Host position can keep you top of mind. It shows you're genuinely interested and proactive!
We think you need these skills to ace Night Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Night Host role. Highlight your relevant experience in front office operations and any guest-focused achievements. This shows us that you’re genuinely interested in this position!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our company culture there.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know the Hotel Inside Out
Before your interview, take some time to research Hyatt Regency London Stratford and Hyatt House London Stratford. Familiarise yourself with their services, dining options, and the local area. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Guest-Focused Approach
As a Night Host, your role revolves around providing excellent service. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your communication and organisational skills will demonstrate that you’re the right fit for their guest-focused environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like a guest complaint or a busy check-in process. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will showcase your readiness for the fast-paced hotel environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.