At a Glance
- Tasks: Supervise hotel operations overnight, ensuring exceptional guest service and safety.
- Company: Join Hyatt, a global leader in hospitality with a focus on learning and growth.
- Benefits: Competitive salary, free meals, discounted stays, and continuous development opportunities.
- Other info: Be part of a diverse team that values individuality and promotes career advancement.
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: Experience in Front Office or Night Operations and strong guest service skills.
The predicted salary is between 26130 - 31936 £ per year.
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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."
About Hyatt Place London Heathrow Airport
Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveler.
Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.
Duties and responsibilities related to the Night Front Office Supervisor role
Reporting to the Night Manager and Front Office Manager, you will play a key role in ensuring the hotel operates safely, efficiently and seamlessly throughout the night.
You will
- Supervise the smooth running of the hotel overnight, delivering exceptional guest service and operational excellence.
- Act as the senior manager on duty when required, taking responsibility for guest escalations, security incidents and emergency situations.
- Complete night audit procedures and ensure all overnight reports, financial controls and system updates are completed accurately.
- Support guests with check-in, check-out and overnight requests, creating memorable experiences and resolving issues with confidence.
- Conduct regular security, fire and health & safety checks to ensure a safe environment for guests and colleagues.
- Work closely with Housekeeping, Engineering and Food & Beverage teams to ensure seamless overnight operations.
- Maintain accurate handovers and communicate key information to the day teams.
- Support revenue opportunities through room sales, upgrades and effective control procedures.
- Be a visible presence throughout the hotel, ensuring brand standards are maintained and guests feel welcomed and cared for.
About You
This role is working 40 hours per week, 5 nights out of 7 and is ideal for an experienced Night Auditor, Night Host, Reception Supervisor or Front Office professional looking to take the next step in their hospitality career.
You will bring
- Previous experience in Front Office or Night Operations within a hotel environment.
- Confidence working independently and making decisions in a fast-paced environment.
- Experience completing night audit and cash handling procedures.
- A strong focus on guest service and problem resolution.
- Excellent communication and organisational skills.
- Knowledge of Opera or similar hotel management systems.
- A calm and professional approach when managing incidents and emergencies.
- Flexibility to work overnight shifts, including weekends and public holidays.
Benefits of the Night Front Office Supervisor role include
- Salary of £29,915 pro rata, per annum.
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’.
This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.
Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you.
We are passionate about diversity, equity and inclusion.
Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human.
Connected.
Sustainable.
Here, everyone's role matters.
Opportunities are yours to shape.
Your individuality is celebrated.
At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
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Night Front Office Supervisor employer: Hyatt Hotels Corporation
Hyatt Hotels Corporation is an exceptional employer, offering a vibrant work culture at the Hyatt Regency London - The Churchill, where teamwork and customer service are at the heart of everything we do. Employees enjoy fantastic benefits such as free meals on duty, 12 complimentary nights at Hyatt Hotels, and opportunities for continuous personal development, making it a rewarding place to grow your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Office Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Hotels Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Hotels Corporation
Don't be shy about reaching out to Hyatt Hotels Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Front Office Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Hotels Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
