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- Tasks: Lead the night team, manage operations, and ensure top-notch guest service.
- Company: Join the historic Great Scotland Yard Hotel, part of the Hyatt family.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts, and free meals on duty.
- Why this job: Shape your career in hospitality while making travel more human and connected.
- Qualifications: Experience in hospitality with strong leadership and problem-solving skills.
- Other info: Be part of a diverse team that values individuality and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
This position is based on a 4 on, 4 off shift pattern, providing a balanced work schedule.
About Great Scotland Yard Hotel – The Unbound Collection: Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square. Our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.
Duties and responsibilities related to the Night Duty Manager role:
- Oversee and lead the night team, ensuring they deliver high levels of guest service.
- Manage front-of-house operations, including check-ins and check-outs.
- Prepare and submit nightly reports to senior management.
- Communicate any important occurrences to the day team.
- Ensure all operations comply with relevant health, safety, and security protocols.
- Monitor the safety and security of the premises.
About you:
Proven experience in hospitality operations with strong leadership and problem-solving skills, and the ability to manage overnight teams effectively. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements.
Just some of the benefits you will enjoy as Night Duty Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Night Duty Manager role and start your journey with Hyatt Hotels!
Night Duty Manager employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and guest service. Think about your past experiences and how they align with the responsibilities of managing a night team. Confidence is key, so get comfortable talking about your skills!
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. Highlight your passion for hospitality and your commitment to creating memorable guest experiences – it’ll help you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great opportunity to reiterate why you’d be a perfect fit for the Night Duty Manager position at Great Scotland Yard Hotel.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to guest service and how you’ve gone above and beyond in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter for the Night Duty Manager position. Highlight relevant skills and experiences that align with the job description, especially your leadership and problem-solving abilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our amazing benefits there.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know Your Hotel Inside Out
Before the interview, make sure you research Great Scotland Yard Hotel thoroughly. Familiarise yourself with its history, services, and unique offerings. This will not only impress your interviewers but also help you understand how you can contribute to their guest service standards.
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll be leading a team during the night shift. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your problem-solving skills and how you ensure compliance with health and safety protocols.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations. Think about scenarios related to guest complaints or emergencies and how you would manage them. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Commitment to Inclusion
Hyatt values diversity and inclusion, so be ready to discuss how you promote these values in your work. Share experiences where you've fostered an inclusive environment or supported team members from diverse backgrounds. This will resonate well with the company's ethos.
