Cluster Sales Manager – Entertainment & Long Stay in Manchester

At Hyatt Hotels Manchester & Stratford, we are part of a global brand with a rich history of providing welcoming and inclusive experiences for our guests. Hyatt Regency is a collection of hotels and resorts in over 200 locations across 40+ countries, offering a diverse range of settings from vibrant city centres to expansive resorts.

Hyatt Regency and Hyatt House Manchester are two world class hotels in one building with 328 rooms. Hyatt Regency is an inviting upscale hotel featuring beautiful rooms and suites, an exclusive Regency Club Lounge as well as a high-spec gym plus conferencing, meeting and business facilities. Whereas Hyatt House Manchester offers modern suites, fully equipped kitchens and complimentary laundry facilities making it a luxurious, yet true, home-from-home experience.

The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.

The Sales Manager is responsible for generating revenue for all aspects of the business and for maximizing profitability for both Hyatt Regency, Hyatt House Manchester and Hyatt Regency London Stratford & Hyatt House London Stratford. The role involves managing a list of accounts as well as developing new accounts & business across all markets focusing on Entertainment and long stay.

Some of the key processes include but are not limited to:

• Develop and maintain strategic partnerships with all customers to provide profitable and efficient account management.
• Use reports, local knowledge, competitive analysis and networking skills to find new opportunities for the hotel.
• Attract revenue in line with our business strategy and budget.
• Implement agreed Sales Action Plans related to their market areas.
• Follow up on all potential sales leads.
• Carefully plan sales calls into defined objectives.
• Conduct extensive competitor research and maintain excellent product knowledge of the hotels.
• Produce and submit a monthly activity report and market conditions in relation to your account portfolio.
• Host and assist in client entertainment, familiarisation trips and Commercial department activities.
• Carry out any other reasonable tasks that may be required from time to time.

About you: Ideally you have already gained work experience and in depth knowledge of Manchester & London in the same or similar role, preferably within a prestigious hotel environment. You are:

• Passionate about creating memorable events for your customers.
• Motivated to change and grow your business.
• A knowledgeable & experienced leader within markets including corporate & M&E.
• Determined to meet your goals and targets.

If you are a dynamic, sociable and talented individual looking to join a focused and vibrant team, then we would like to meet you.

What you can expect: Hyatt offers a great range of benefits, including:

• Competitive salary and benefits package.
• Generous accommodation and dining discounts at Hyatt properties worldwide.
• Complimentary meals on duty.
• Holiday: 28 days including bank holidays (increasing to up to 33 days).
• Extensive learning and development opportunities, both internally and through external courses.
• Access to HSF and Headspace membership, for your wellbeing.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
• The opportunity to be part of a diverse and inclusive team that values passion, creativity, and collaboration.

Hyatt Hotels is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply. At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.

Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Cluster Sales Manager role and start your journey with Hyatt!