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For Companies At a Glance
- Tasks: Welcome guests, transport luggage, and provide information about hotel amenities.
- Company: Join Hyatt Regency London Olympia, part of a major redevelopment project.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a diverse team making travel more human and impactful.
- Qualifications: Customer service skills and previous hospitality experience preferred.
- Other info: Opportunities for career growth and continuous learning in a supportive environment.
The predicted salary is between 1200 - 1600 £ per month.
About Hyatt Regency London Olympia
Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel‑vaulted roofs of the Grand and National Halls, the new 14‑acre site will feature a boutique multi‑screen arthouse cinema, a 4,000‑capacity music and performing arts venue, a 1,500‑seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co‑working spaces. Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be three meeting rooms and direct connectivity to the London Olympia Convention Centre.
Duties and responsibilities related to the Luggage Porter role:
- Warmly welcome guests upon arrival, providing a friendly and professional first impression.
- Transport guests’ luggage from arrival points (e.g., car, taxi) to the front desk and subsequently to their rooms, and assist with luggage during check‑out and departure.
- Escort guests to their rooms, providing information about room features, hotel amenities, and services as appropriate.
- Safely store and retrieve luggage, ensuring proper tagging and documentation for easy identification.
- Communicate effectively with the Front Office team and other departments to ensure a seamless check‑in and check‑out experience.
About You:
- Previous experience in a similar role within the premium hospitality segment is preferred.
- Exceptional customer service and interpersonal skills, with attentiveness, professionalism, and the ability to handle multiple tasks efficiently while maintaining a positive guest experience.
Benefits of the Luggage Porter role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Luggage Porter role and start your journey with Hyatt Hotels!
Luggage Porter employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hyatt's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Luggage Porter, you'll be the first face guests see. Role-play scenarios with friends or family to nail that warm welcome and professional vibe.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you went above and beyond for a guest. This will highlight your exceptional customer service skills and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Hyatt family right from the start!
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your experiences and what makes you tick. A friendly tone can go a long way in hospitality!
Tailor Your Application: Make sure to tailor your application specifically for the Luggage Porter role. Highlight any relevant experience you have in hospitality and customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Hyatt family right from the start!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know the Company
Before your interview, take some time to research Hyatt Regency London Olympia. Understand their values, mission, and the exciting redevelopment project they're involved in. This will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Luggage Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle multiple tasks while maintaining a positive attitude, as this will resonate well with the interviewers.
✨Practice Your Communication
Effective communication is crucial in this role. During the interview, practice clear and friendly communication. You might even role-play scenarios where you welcome guests or assist them with their luggage. This will demonstrate your interpersonal skills and readiness for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they embody their values of empathy and inclusion. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
