Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
Duties and Responsibilities
- Maintain a visible, professional, and reassuring presence in guest‑facing areas, delivering a warm and personalised welcome and departure experience.
- Assist guests and visitors at all times, balancing attentive service with a strong security focus.
- Carry out patrols of guest floors, public areas, back‑of‑house areas, and the hotel perimeter to identify and address potential risks.
- Monitor public spaces, access points, and hotel surroundings to maintain a safe, secure, and welcoming environment.
- Control access to the hotel guest and staff entrances, ensuring only authorised individuals enter the premises.
- Respond calmly and professionally to incidents, accidents, emergencies, or criminal activity, following appropriate procedures.
- Complete accurate incident reports, written statements, and records with discretion and accountability.
- Promote and uphold safety regulations, including fire safety, smoking restrictions, and accident prevention.
Shift Pattern
This role operates mainly on a rotating 4 on, 4 off schedule, covering both day and night shifts.
About You
You will have previous experience in a security role, ideally within a hotel or luxury hospitality environment. You will be professional, guest‑focused, with a strong understanding of safety, security, and luxury service standards. You will be visible and approachable in guest areas, creating a reassuring presence while delivering warm, personalised service. The candidate should be calm under pressure, observant, and proactive in identifying and responding to potential risks. A valid SIA licence and First Aid certification are highly advantageous.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt for you and your family and friends from the day you start
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
