At a Glance
- Tasks: Manage front office operations overnight and ensure excellent guest experiences.
- Company: Join Hyatt, a global leader in hospitality with a supportive culture.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and career development.
- Other info: Dynamic environment with opportunities for growth and promotion.
- Why this job: Be part of a vibrant team in one of London's most exciting areas.
- Qualifications: Previous front office experience preferred; strong communication skills essential.
The predicted salary is between 24000 - 30000 £ per year.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations. Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium. Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast-paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast-evolving neighbourhoods.
Duties and responsibilities related to the Night Host role:
- Prepare, complete, and reconcile all Night Audit reports and documentation accurately.
- Oversee all Front Office operations during the overnight shift, ensuring smooth and efficient service.
- Manage the check-in process efficiently, issuing room keys and providing clear information on hotel facilities and services.
- Oversee the check-out process, including preparing bills, processing payments, and gathering guest feedback.
- Handle all payment methods confidently and following cash-handling procedures.
- Support Night Managers with additional operational and administrative tasks as required.
About you:
Previous experience in a front office role within the premium hotel segment is preferred. You bring strong communication and organisational skills with a guest-focused approach. Familiarity with hotel management software is an advantage but not essential, and you are confident using standard computer applications.
Benefits you will enjoy as a Night Host:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Night Host in London employer: Hyatt Hotels Corporation
Hyatt Regency London Stratford and Hyatt House London Stratford offer a vibrant work environment in one of East London's most dynamic areas, providing employees with unique opportunities for growth and development within a global hospitality leader. With benefits such as complimentary hotel stays, discounted dining, and a strong focus on employee wellbeing, Hyatt fosters a culture of support and empowerment, ensuring that every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Night Host in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Night Host role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Hyatt or attend a job fair, be ready to talk about why you're the perfect fit for the Night Host position. Keep it concise and highlight your guest-focused approach.
✨Tip Number 3
Show off your skills! If you have experience with hotel management software or front office operations, be sure to mention it in conversations. It’s all about demonstrating how you can contribute to the smooth running of the hotel during those busy night shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Hyatt, so keep checking back for that Night Host role!
We think you need these skills to ace Night Host in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Host role. Highlight your relevant experience in front office operations and any customer service skills that align with our guest-focused approach.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our company culture there.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know Your Night Audit
Familiarise yourself with the night audit process and be ready to discuss how you would prepare and reconcile reports. Highlight any previous experience in similar roles, as this will show your understanding of the responsibilities.
✨Showcase Your Guest-Focused Approach
Prepare examples of how you've provided excellent service in past roles. Think about specific situations where you went above and beyond for guests, as this aligns perfectly with the hotel's values of empathy and respect.
✨Be Ready for Operational Questions
Expect questions about managing front office operations during the night shift. Brush up on common challenges faced during overnight shifts and how you would handle them, demonstrating your organisational skills and ability to think on your feet.
✨Emphasise Teamwork and Communication
Since you'll be supporting Night Managers and working in a dynamic environment, be prepared to discuss how you collaborate with others. Share examples of effective communication in high-pressure situations to showcase your teamwork skills.
