Global Sales Account Director in London

Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally. At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

The Global Sales Account Director is a proactive sales role within the Leisure & Lifestyle team of HSF EAME, part of Hyatt’s Global Sales division, working in a global, remote/hybrid team environment. The position carries defined revenue goals to grow total account revenue for hotels globally across all brands for an assigned EAME account portfolio within the Leisure segment in line with Hyatt’s global Sales and Distribution strategy. The role focuses on building and maintaining long‑term, value‑driven customer relationships with Tour Operators while managing Accounts strategically and securing business for both regional and international hotels. It also involves creating and executing customer events, roadshows, selected trade shows, account‑specific marketing initiatives and plans, alongside analyzing performance data, reporting market trends and insights, and maintaining accurate CRM information.

Your Responsibilities

• Proactively and strategically manage and grow (key) Accounts within the Leisure segment for both Transient and Groups (Total Account Management, Account Penetration), identify key decision makers and influencers on buying decisions.
• Day‑to‑Day Account Ownership - Own and oversee day‑to‑day account management activities for assigned portfolio, including initiating and leading high‑impact trainings, presentations and webinars for both external customers on programs, brands, products and destinations, and internal customers (hotels) on Account‑and market mechanisms in collaboration with global counterparts.
• Customer Relationship Management - Establish, deepen, and strategically lead strong, long‑term, value‑driven relationships with key customer stakeholders up to senior level to drive sustained commercial growth.
• Strategic Account Management - Develop and maintain account goals and objectives for Strategic Account Plans, define and lead global account strategies.
• Business Development & Conversion - Drive the conversion of transient and group business for hotels globally through proactive selling, following established sales strategies, processes, and approval frameworks. Identify, qualify, and progress sales opportunities based on data analysis to build a sustainable future revenue pipeline in line with Hyatt’s global sales and distribution strategy. Plan and execute revenue‑generating segment‑and account‑specific Sales & Marketing activities including customer events, roadshows, selected trade shows, and relevant marketing tactical and plans.
• Performance & Data Analysis - Monitor account performance, analyze data and account potential for Hyatt, support data gathering, reporting and tracking functions to identify trends, risks, and growth opportunities.
• Market Insight Sharing - Share relevant market trends and account insights with internal stakeholders to support alignment and decision‑making.
• CRM & Data Integrity - Establish and maintain complete and up‑to‑date information on each Account, including a thorough understanding of the Account’s needs, history, plans, issues, organizational structure, strategies, existing business alliances and key competitors in line with Hyatt standards.
• Multi‑team Account Management - Lead and coordinate Global Account teams and support on Global Account teams as required, align in all actions with the global sales, revenue and distribution strategy for Hyatt.

Qualifications

• Minimum 10 years’ experience in hotel sales, including both property‑level and corporate‑level roles.
• At least 5 years’ experience within the UK leisure market, ideally at a corporate level.
• Strong knowledge of the UK Tour Operator landscape and the wider leisure industry.
• Proven experience working in a global organisation with diverse, international teams.
• Solid understanding of leisure sales and distribution channels, associated costs, and the differing requirements of urban and resort properties.
• Demonstrated cross‑functional commercial expertise across Revenue Management, Distribution, Marketing, and Sales.
• Experience leading or coordinating cross‑functional and/or virtual account teams is advantageous.
• Advanced proficiency in MS Office, with experience using CRM, Cognos and ThoughtSpot.
• Willingness to travel regularly for sales calls, account reviews, customer events, trade shows, and hotel familiarisation trips, while managing assigned travel budgets.
• Strong organisational and time‑management skills.
• Excellent written and verbal communication skills in English.
• Recognised as a Sales Subject Matter Expert (on‑property and above‑property), with the ability to build strong relationships across Regional Offices, General Managers, Sales Leaders, and Revenue Leaders.