General Manager in London

Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally.

Elegantly set along the River Thames, Park Hyatt London River Thames has, since opening in October 2023, established itself as a sanctuary of understated luxury in the capital. Blending timeless design with intuitive service and contemporary British style, the hotel offers an experience of effortless refinement for discerning global travellers.

The Role: As General Manager, you will lead this exceptional property into its next chapter, continuing to shape its reputation as one of London's most distinguished luxury destinations. With poise and purpose, you will ensure that every detail reflects the Park Hyatt philosophy, where luxury is personal, service is artful and every moment feels thoughtfully composed.

A strategic and inspiring leader, you will guide all aspects of the hotel's performance, from guest experience to operational excellence and financial success. You will foster a culture of care, creativity and collaboration, empowering your team to anticipate needs, elevate service standards and create meaningful connections with every guest. You will also build strong partnerships with the hotel's owners, Hyatt's regional leadership and the local community, ensuring sustainable growth and a lasting legacy of excellence.

About You: You are an experienced and accomplished luxury hotelier with a proven record of success as a General Manager within a five-star environment. You bring a deep understanding of the modern luxury guest and an intuitive ability to balance commercial insight with emotional intelligence. Experience in a cosmopolitan city such as London, or a comparable global destination, will be highly beneficial.

Just some of the benefits you will enjoy as a General Manager:

• Leadership package including bonus, private healthcare and enhanced pension
• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt for you, your family and friends from the day you start
• 50 percent discount on food and beverage when dining as a guest at selected Hyatt Hotels
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities, with clear career pathways and progression across Hyatt Hotels worldwide

Park Hyatt London River Thames offers 203 spacious and refined guestrooms, including two Ambassador Suites and a Presidential Suite. With sweeping city and river views, signature Charlie Whinney pieces and a prime riverside location, the hotel is an ideal base from which to explore London's most iconic landmarks, including Big Ben, Buckingham Palace and King's Road. The hotel features exceptional dining experiences, state-of-the-art event spaces and an indulgent spa complete with relaxation lounges, treatment rooms and an indoor pool. Alongside the hotel, a distinctive residential offering is being introduced, creating a dynamic and evolving luxury environment for extended stay guests.

Being part of Hyatt means always having space to be you. We are deeply committed to diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human, connected and sustainable. At Hyatt, every role matters, opportunities are yours to shape and your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than a job. It is a career for people who care.

Next Steps: Apply today for the General Manager role at Park Hyatt London River Thames and begin your next chapter with Hyatt.