At a Glance
- Tasks: Support daily operations of food and beverage venues, ensuring exceptional guest experiences.
- Company: Great Scotland Yard Hotel, a luxury hotel in the heart of Westminster.
- Benefits: 12 complimentary nights at Hyatt, discounted stays, free meals, and continuous learning opportunities.
- Other info: Empowering environment with clear career paths and global opportunities.
- Why this job: Join a dynamic team and make a real impact in a historic luxury setting.
- Qualifications: Previous supervisory experience in food and beverage, strong leadership, and guest service skills.
The predicted salary is between 28103 - 34348 £ per year.
About Great Scotland Yard Hotel – The Unbound Collection
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster. The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.
Duties and responsibilities related to the Assistant Outlets Manager role:
- Support the day-to-day operation of the hotel's food and beverage venues, ensuring smooth and efficient service delivery across all outlets.
- Assist in overseeing Room Service operations as required, maintaining high service standards and guest satisfaction.
- Lead, coach and support supervisors and colleagues to achieve departmental objectives and deliver exceptional guest experiences.
- Ensure effective communication within the team and help embed departmental goals and service standards.
- Train and empower colleagues to confidently resolve guest concerns and continuously improve service delivery.
- Build strong relationships with guests and colleagues while supporting a positive and high-performing team culture.
About you
You will have previous supervisory or management experience within a food and beverage environment, ideally within a hotel. A passion for delivering outstanding guest service, strong leadership skills and the ability to motivate and develop a team are essential. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements.
Just some of the benefits you will enjoy as Assistant Outlets Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Assistant Outlets Manager in London employer: Hyatt Hotels Corporation
Hyatt Hotels Corporation is an exceptional employer, offering a vibrant work culture at the Hyatt Regency London - The Churchill, where teamwork and customer service are at the heart of everything we do. Employees enjoy fantastic benefits such as free meals on duty, 12 complimentary nights at Hyatt Hotels, and opportunities for continuous personal development, making it a rewarding place to grow your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Outlets Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Hotels Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Hotels Corporation
Don't be shy about reaching out to Hyatt Hotels Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Outlets Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Hotels Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
