Hotel Manager

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style. The hotel features 440 elegant guestrooms, including 50 suites, alongside 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British cuisine and Afternoon Tea at The Montagu Kitchen, together with expertly crafted cocktails at the stylish Churchill Bar & Terrace.

The Opportunity

As Hotel Manager, you will be the operational heartbeat of Hyatt Regency London – The Churchill. Leading a large and diverse team, you will create an environment where colleagues thrive, guests feel genuinely cared for and operational excellence is delivered every day. This is a highly visible leadership role where your influence will be felt across every guest journey and colleague experience. You will foster a culture of care, accountability and operational excellence, ensuring our teams consistently deliver memorable experiences while supporting the hotel's commercial success. With a strong background in operations (Rooms or Food & Beverage), you will combine operational expertise with commercial acumen, ensuring every stage of the guest journey reflects Hyatt's high standards of service and care.

What you will do as Hotel Manager:

• Lead the day to day operation of the hotel, ensuring consistently high standards across all operational departments.
• Reporting to and partnering closely with the Area Vice President/General Manager to deliver the hotel’s strategic priorities, commercial objectives and operational performance.
• Set the operational rhythm of the hotel, creating a culture where service standards, attention to detail and accountability are embedded in everyday ways of working.
• Inspire, coach and develop department leaders, building a confident, engaged and high performing leadership team.
• Identify and develop talent, supporting colleagues to grow their careers within Hyatt and creating a strong pipeline for future opportunities.
• Use guest feedback, colleague insight and performance data to continuously improve the operation and enhance the guest experience.
• Build strong relationships with guests, colleagues, owners and business partners, representing Hyatt Regency London – The Churchill with confidence and credibility.
• Promote collaboration across all hotel departments to deliver a connected and consistent guest experience.
• Balance innovation, operational efficiency, profitability and service excellence to support the continued success of the hotel.

About You

You are an accomplished hotel leader with significant experience within an international five star hotel environment. You are currently a Hotel Manager, Director of Operations or hold a similar senior operational leadership position within a large, fast paced hotel. Experience within the London luxury hotel market would be advantageous. A strong Rooms or Food & Beverage background is essential. You understand the operational heartbeat of a complex hotel and know how to balance exceptional guest experiences with commercial performance and operational excellence. You are a visible, authentic leader who builds trust through integrity, empathy and consistency. You enjoy developing others, building high performing teams and creating an environment where colleagues feel valued, supported and empowered to succeed. Commercially astute and operationally accomplished, you make sound decisions, communicate confidently and remain calm under pressure. You combine attention to detail with strategic thinking and are motivated by delivering outstanding results for guests, colleagues and the business. You are also motivated by the opportunity to grow with Hyatt, contributing to a global hospitality company where talent is recognised, careers are developed and future opportunities can be shaped across hotels, brands and locations worldwide.

Benefits you will enjoy as Hotel Manager:

• Executive leadership package including bonus, private healthcare, enhanced pension and Life Assurance.
• Continuous learning and leadership development, with international career opportunities across Hyatt's growing global portfolio.
• Discounted stays across Hyatt Hotels worldwide for you, your family and friends.
• 12 complimentary nights each year across Hyatt Hotels worldwide.
• Complimentary laundering of business attire.
• Headspace membership and access to our Employee Assistance Programme.
• 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
• Complimentary meals in our colleague restaurant.

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues are supported to grow, lead and thrive. With more than 1,450 hotels and resorts across over 80 countries, Hyatt offers exceptional opportunities to build an international career with one of the world's leading hospitality companies.