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- Tasks: Lead the Guest Experience Team to ensure 5-star service and manage guest relations.
- Company: Join Andaz London Liverpool Street, a vibrant 5-star hotel by Hyatt, known for its inclusive culture.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and continuous learning opportunities.
- Why this job: Be part of a diverse team that values individuality and makes travel more human.
- Qualifications: No specific qualifications required; just bring your passion for hospitality and guest service.
- Other info: This role offers a clear career path with promotion opportunities across Hyatt worldwide.
The predicted salary is between 28800 - 43200 £ per year.
If you're looking for a career with our Inclusive Collection, please click here to view job postings. At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as a Guest Relations Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Guest Relations Manager:
- Establish and maintain a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Andaz Employees.
- Continuously drive Hyatt - especially remembering guest preferences and customer service scores.
- Oversee and manage the Guest Experience Office and ensure guests receive outstanding, seamless, 5-star service in all interactions with members of the Guest Experience Team.
- Complete all tasks on the designated task list in a timely and efficient manner, ensuring all necessary follow-up and communication is complete prior to ending the shift.
- Lead by excellent example at all times and act as the point of contact for guest issues, requests, and queries.
- Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues, and requests), and share with colleagues to ensure a smooth operation and provide exceptional 5-star service at all times.
- Schedule Guest Relations according to business needs.
About Andaz London Liverpool Street:
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt, ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Guest Relations Manager role and start your journey with Andaz London Liverpool Street!
Guest Relations Manager employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the Andaz brand and its values. Understanding their commitment to empathy, integrity, and inclusion will help you align your approach during interviews and discussions, showcasing that you are a perfect fit for their culture.
✨Tip Number 2
Network with current or former employees of Hyatt Hotels, especially those in guest relations roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or enhanced customer experiences in previous roles. This will demonstrate your capability to manage guest relations effectively and your commitment to providing exceptional service.
✨Tip Number 4
Stay updated on the latest trends in hospitality and guest relations. Being knowledgeable about industry standards and innovations can set you apart as a candidate who is proactive and passionate about enhancing guest experiences.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Relations Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in guest relations or hospitality management in your CV. Use specific examples that demonstrate your ability to create memorable experiences for guests and manage teams effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how your personal style aligns with Andaz's values. Mention specific experiences that showcase your skills in customer service and team leadership.
Showcase Your Soft Skills: Emphasise your soft skills such as empathy, communication, and problem-solving in both your CV and cover letter. These are crucial for a role that involves maintaining relationships with guests and colleagues.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Show Your Passion for Hospitality
As a Guest Relations Manager, it's crucial to demonstrate your genuine passion for hospitality. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Understand the Company Culture
Familiarise yourself with Andaz's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. During the interview, reflect these values in your answers and show how you align with their commitment to diversity and inclusion.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Prepare by thinking of past experiences where you successfully resolved issues and improved guest satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the role and the team dynamics. This shows your interest in the position and helps you gauge if the company culture aligns with your expectations.
