Guest Relations Manager

Join Our Team as a Guest Relations Manager at Andaz London Liverpool Street At Andaz, which translates from Hindi as \”personal style,\” we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Benefits of working with us: 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt for you, your family, and friends from day one Free meals on duty 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels Complimentary business attire laundering Headspace membership and access to our Employee Assistance Programme Continuous learning and development opportunities with clear career paths and promotion prospects across Hyatt Hotels worldwide Key responsibilities: Establish and maintain harmonious relationships with guests, Front Office, Housekeeping, and all Andaz employees Drive guest satisfaction, especially through remembering guest preferences and improving customer service scores Oversee and manage the Guest Experience Office to ensure seamless, 5-star service in all guest interactions Complete all tasks efficiently, ensuring follow-up and communication before shift end Lead by example and act as the main point of contact for guest issues, requests, and queries Participate in daily handovers, address issues promptly, and share information with colleagues to ensure smooth operations Schedule Guest Relations activities according to business needs About Andaz London Liverpool Street: Choosing to work with us means being part of a 5-star lifestyle hotel located in vibrant East London, offering diverse dining options across five Food & Beverage concepts including a brasserie, café bar, wine lounge, gastropub, and Japanese cuisine. We care for people so they can be their best, demonstrating our values of empathy, integrity, respect, inclusion, experimentation, and wellbeing. Join our growing Hyatt family, recognized as a Great Place to Work, with over 1,150 hotels in more than 70 countries. We celebrate diversity, equity, and inclusion within our global teams, which are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Next steps: Apply today for the Guest Relations Manager role and start your journey with Andaz London Liverpool Street! #J-18808-Ljbffr