At a Glance
- Tasks: Manage and convert group and event enquiries, delivering outstanding service throughout the sales process.
- Company: Join Hyatt Regency London - The Churchill, a prestigious hotel in the heart of London.
- Benefits: Enjoy 12 complimentary nights at Hyatt hotels, discounted stays, and free meals on duty.
- Other info: Continuous learning opportunities and a clear career path await you at Hyatt.
- Why this job: Be part of a vibrant hospitality team and create memorable experiences for clients.
- Qualifications: Experience in Groups & Events or reactive sales within a hotel environment is essential.
The predicted salary is between 31500 - 38500 £ per year.
Hyatt Regency London - The Churchill is located in the prestigious Marylebone area of London's West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.
The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.
Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London's most sought after neighbourhoods.
Overview
As Groups & Events Manager - MICE, you will play a key role in driving the success of the hotel's meetings, events and group business. You will manage a portfolio of accounts, combine commercial acumen with exceptional client service to maximise revenue opportunities and deliver memorable client experiences.
Working closely with the Sales and Operations teams, you will contribute to the hotel's overall business strategy, supporting growth across corporate meetings, conferences, social events and group accommodation business. This is an excellent opportunity for an experienced hospitality professional looking to further their career within a globally recognised hotel brand.
Duties and responsibilities related to the Groups & Events Manager - MICE role
- Manage and convert group and event enquiries, delivering outstanding service throughout the sales process.
- Build and maintain strong client relationships to encourage repeat and referral business.
- Prepare proposals, contracts and event documentation, ensuring accuracy and attention to detail.
- Oversee bookings, reporting and pipeline activity using Envision and other relevant systems.
- Monitor conversion performance, enquiry response times and sales activity to maximise results.
- Support forecasting, budgeting and commercial planning activities.
- Partner with operational teams to ensure a smooth transition from sales to event delivery.
- Maintain accurate records and reporting while identifying opportunities to increase business levels.
- Represent Hyatt Regency London - The Churchill at trade shows, industry events, sales missions and networking functions focused on MICE markets.
- Conduct regular sales calls, client meetings and presentations, both virtually and in person.
- Promote Hyatt's values and service culture, creating a positive and collaborative team environment.
About you
You are a proactive and commercially focused hospitality professional with experience in Groups & Events, Meetings & Events, or reactive sales within a hotel environment. You are skilled at building relationships, delivering exceptional client experiences and driving business performance.
A confident communicator and natural leader, you thrive when managing multiple priorities and supporting a team to achieve outstanding results. You combine strong organisational skills with commercial awareness and are motivated by converting opportunities into successful business outcomes.
Benefits you will enjoy as a Groups & Events Manager - MICE
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant
- Life Assurance
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across more than 80 countries, Hyatt offers opportunities to build your career within a global hospitality company recognised among Fortune's Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next Steps: Apply today for this Groups & Events Manager - MICE role and begin your journey with Hyatt Regency London - The Churchill and Hyatt Hotels.
Groups & Events Manager - MICE employer: Hyatt Hotels Corporation
Hyatt Hotels Corporation is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury hospitality sector. Located in the heart of London, team members benefit from a dynamic environment that fosters creativity and collaboration, alongside competitive benefits and opportunities to enhance their skills in event management.
StudySmarter Expert Advice🤫
We think this is how you could land Groups & Events Manager - MICE
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Hotels Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Hotels Corporation
Don't be shy about reaching out to Hyatt Hotels Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups & Events Manager - MICE
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Hotels Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
