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- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Hyatt Regency London - The Churchill, a prestigious hotel in the heart of London.
- Benefits: Enjoy 12 free hotel nights yearly, discounted stays, free meals, and continuous development opportunities.
- Why this job: Be part of a diverse team that values individuality and offers a clear career path.
- Qualifications: No specific qualifications required; just a passion for hospitality and teamwork.
- Other info: Experience Hawaiian culture training and embrace the spirit of ‘ohana’ while working.
The predicted salary is between 36000 - 60000 £ per year.
\”When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \”
Just some of the benefits you will enjoy as a Front Office Team Leader
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- Life Assurance
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Front Office Team Leader
- Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement. Conduct regular team meetings and provide ongoing training and development.
- Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
- Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.
- Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
- Prepare and review daily reports, including occupancy, revenue, and guest feedback.
About Hyatt Regency London – The Churchill
Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for Front Office Team Leader and start your journey with Hyatt Hotels!
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Our family is always growing. Want to be in the know?
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Front office Team Leader employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office Team Leader
✨Tip Number 1
Familiarise yourself with Hawaiian culture and the concept of 'ohana'. Understanding this will not only help you connect with the team but also demonstrate your commitment to providing a culturally sensitive experience for guests.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to engage and develop team members will resonate well with the hiring managers.
✨Tip Number 3
Research Hyatt's values and mission statement, particularly their focus on empathy and inclusion. Be ready to discuss how your personal values align with theirs during any interviews or discussions.
✨Tip Number 4
Network with current or former employees of Hyatt to gain insights into the company culture and expectations for the Front Office Team Leader role. This can provide you with valuable information to tailor your approach.
We think you need these skills to ace Front office Team Leader
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to learn about Hyatt's values and the spirit of 'ohana'. This understanding will help you tailor your application to reflect how you align with their culture.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or leadership roles. Be specific about your achievements and how they relate to the responsibilities of a Front Office Team Leader.
Craft a Personalised Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for hospitality and your understanding of Hawaiian culture. Mention how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Embrace Hawaiian Culture
Make sure to demonstrate your understanding of Hawaiian culture and the spirit of ‘ohana during the interview. Share any experiences you have that reflect your appreciation for diverse cultures, as this will resonate well with the values of the company.
✨Showcase Leadership Skills
As a Front Office Team Leader, you'll need to exhibit strong leadership qualities. Prepare examples of how you've successfully led a team in the past, focusing on engagement and development, which are key aspects of the role.
✨Highlight Customer Service Experience
Be ready to discuss your previous customer service roles and how you ensured high levels of guest satisfaction. Use specific examples to illustrate how you created memorable experiences for guests, aligning with the company's commitment to exceptional service.
✨Prepare for Operational Questions
Expect questions about daily front office operations, such as check-in/check-out procedures and handling reservations. Brush up on these processes and be prepared to discuss how you would manage them effectively while coordinating with other departments.
