Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise front office operations and enhance guest experiences with your hospitality skills.
- Company: Join Hyatt, a global leader in hospitality with a focus on learning and growth.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a diverse team that values individuality and makes travel more human.
- Qualifications: Previous hospitality experience and a passion for guest satisfaction are preferred.
- Other info: Continuous development opportunities and a clear career path await you at Hyatt.
The predicted salary is between 25000 - 30000 £ per year.
Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally.
About Hyatt Place London Heathrow Airport: Hyatt Place London Heathrow Airport offers a modern and convenient stay just minutes from Heathrow Airport, with excellent transport connections to central London. The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings, conferences, and social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel. Dining options include The Gallery, serving breakfast and dinner with a range of familiar favourites and seasonal dishes, and Coffee to Cocktails, offering relaxed all-day dining, drinks, and cocktails. Colleagues work in a fast-paced and international environment welcoming travellers from around the world.
Duties and responsibilities:
- Supervise daily reception operations, perform Duty Manager shifts, ensure smooth handovers, and resolve IT/equipment issues.
- Conduct one-to-one meetings, coach staff on performance, hospitality skills, and procedures, provide on-the-job training, and support recruitment.
- Ensure proper use of systems, Pay Master accountability, credit limit adherence, secure cash/credit card handling, and accurate billing.
- Anticipate guest needs, manage requests courteously, ensure timely delivery of messages, and share hotel/local area knowledge to enhance guest experience.
- Be knowledgeable about hotel facilities, services, promotions, Hyatt Loyalty Programme, and maximise opportunities for upselling and enrolments.
- Assist with rota, payroll, holiday allocation, maintain positive communication with other departments, and support reception manager with reports.
- Operate front office systems, handle planned/unplanned downtime, manage switchboard operations, and follow all company procedures.
- Check floats, follow strict transaction policies, and immediately report discrepancies to management.
About you:
You are a reliable, detail-focused professional passionate about maintaining high cleanliness and guest satisfaction standards. You work efficiently alone or in a team, manage time well, and pay attention to important details. Previous hotel or hospitality cleaning experience with knowledge of hygiene and guest service is preferred.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Front Office Supervisor role and start your journey with Hyatt Hotels! Our family is always growing.
Front Office Supervisor employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former Hyatt employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Hyatt. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hyatt's values and culture, especially their focus on empathy and inclusion. Be ready to share how your skills align with their mission and how you can contribute to the team.
✨Tip Number 3
Show off your personality! During the interview, let your passion for hospitality shine through. Share stories that highlight your experience in guest service and how you’ve gone above and beyond to create memorable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hyatt family. Good luck!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front Office Supervisor role. Highlight any previous hospitality experience and your ability to manage a team, as this will show us you're the right fit for our fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you embody our values of empathy, integrity, and inclusion. Let us know why you want to join the Hyatt family and what makes you unique.
Showcase Your Communication Skills: As a Front Office Supervisor, communication is key! In your application, demonstrate your ability to communicate effectively, whether it's through your writing or by sharing examples of how you've successfully managed guest interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you'll be part of our growing Hyatt family in no time! Plus, we love seeing applications come in through our official channels.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hyatt’s values and the specifics of the Front Office Supervisor role. Brush up on your knowledge about hotel operations, guest services, and the Hyatt Loyalty Programme. This will show that you’re genuinely interested and prepared.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and staff constantly. Prepare examples of how you've successfully managed teams or resolved guest issues in the past. Highlight your coaching abilities and how you can enhance team performance.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.