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- Tasks: Welcome guests, manage check-ins and check-outs, and coordinate with hotel departments.
- Company: Join the Hyatt family, a global leader in hospitality with a focus on inclusion.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a team that values diversity and offers clear career growth opportunities.
- Qualifications: Previous hotel experience preferred; strong communication skills and night shift comfort required.
- Other info: Work in a dynamic environment where your individuality is celebrated and every role matters.
The predicted salary is between 20000 - 30000 £ per year.
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state‑of‑the‑art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Night Host/ess role:
- Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
- Perform the check‑in process efficiently, providing room keys and information about the hotel facilities.
- Handle the check‑out process, including billing, payments, and feedback collection.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About you:
- Previous experience in hotel front office within the luxury segment is preferred.
- Strong communication skills and familiarity with hotel management software and proficient computer skills are ideal.
- You will be comfortable working the night shift.
Benefits of the Night Host/ess role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Night Host/ess role and start your journey with Hyatt Hotels!
Front Office Night Receptionist employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Night Receptionist role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Hyatt or attend a job fair, be ready to introduce yourself and explain why you're the perfect fit for the NightHost/ess position. Keep it friendly and confident!
✨Tip Number 3
Show off your skills! If you have experience with hotel management software or strong communication skills, be sure to highlight these during interviews or networking events. We want to see how you can bring value to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Hyatt, including the Night Receptionist role, right there. Don’t miss out!
We think you need these skills to ace Front Office Night Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for hospitality and what makes you tick.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hotel front office roles. We love seeing how your skills align with our values of empathy, integrity, and inclusion!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Night Receptionist role. Be specific about your previous experiences and how they relate to the duties listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our amazing team at Hyatt!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know the Hotel Inside Out
Before your interview, make sure to research Park Hyatt London River Thames thoroughly. Familiarise yourself with their facilities, services, and values. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Front Office Night Receptionist, strong communication is key. Prepare examples from your past experiences where you effectively handled guest interactions or resolved issues. This will demonstrate your ability to provide a warm welcome and ensure guest satisfaction.
✨Emphasise Your Night Shift Comfort
Since this role involves working night shifts, be ready to discuss your comfort and adaptability in such environments. Share any previous experience you have working nights and how you manage your time and energy effectively.
✨Highlight Team Collaboration
The job requires liaising with various departments. Prepare to talk about times when you successfully collaborated with others, whether in hospitality or other roles. This will illustrate your ability to work as part of a team and meet guest needs efficiently.
