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- Tasks: Lead the front office team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Hyatt, a global leader in hospitality with over 1150 hotels worldwide.
- Benefits: Enjoy 12 free hotel nights yearly, discounts for family, and continuous learning opportunities.
- Why this job: Be part of a diverse team that values individuality and promotes career growth in a vibrant environment.
- Qualifications: Previous luxury hotel front office management experience and strong leadership skills are essential.
- Other info: Hyatt is committed to diversity, equity, and inclusion, making every role impactful.
The predicted salary is between 36000 - 60000 £ per year.
Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally.
Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces. Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be 3 meeting rooms and direct connectivity to the London Olympia Convention Centre.
Duties and responsibilities related to the Front Office Manager role:
- Support the Operations Manager in the smooth running of the department
- Coaching, training and developing the team with a focus on providing exceptional guest experiences and high levels of engagement across the team
- Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences
- Monitor the financial performance of the department and identify new ways of maximising revenue
- Recruit new members of the team, including sourcing, interviewing, and selecting qualified candidates to join the department
- Support with administrative duties such as preparing the rota and submitting payroll information
About you:
Previous experience in hotel front office management within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.
Benefits of the Front Office Manager role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Front Office Manager role and start your journey with Hyatt Hotels! Our family is always growing.
Front Office Manager employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with Hyatt's core values and mission. Understanding their commitment to empathy, integrity, and inclusion will help you align your interview responses with what they value in their team members.
✨Tip Number 2
Network with current or former Hyatt employees on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Front Office Manager role, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples from your previous experience that demonstrate your leadership and guest service skills. Highlighting your ability to coach and develop a team will resonate well with the hiring managers.
✨Tip Number 4
Research the redevelopment project at Olympia and think about how your role as Front Office Manager could contribute to creating exceptional guest experiences in this new environment. Showing your enthusiasm for the project can set you apart.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Manager at Hyatt. Highlight your relevant experience in hotel front office management and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your leadership, communication, and guest service skills. Use specific examples from your previous roles that demonstrate your ability to coach and develop a team, as well as your experience in maximising revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your alignment with Hyatt's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Mention why you want to be part of their team and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully coached and developed your team in previous roles, focusing on enhancing guest experiences.
✨Understand the Company Culture
Hyatt values empathy, integrity, respect, inclusion, experimentation, and wellbeing. Familiarise yourself with these values and think about how you can embody them in your role. Be ready to discuss how you align with their mission during the interview.
✨Prepare for Financial Discussions
Since monitoring financial performance is part of the role, brush up on your knowledge of revenue management and cost control. Be prepared to discuss strategies you've implemented in the past to maximise revenue in a hotel setting.
✨Collaborate Across Departments
The role requires collaboration with various departments. Think of examples where you've worked effectively with housekeeping, engineering, or other teams to ensure seamless guest experiences. Highlight your communication skills and teamwork.
