At a Glance
- Tasks: Create memorable guest experiences from arrival to departure in a luxury hotel.
- Company: Join The Clayfield, a new luxury boutique hotel in Niagara-on-the-Lake.
- Benefits: Competitive pay, comprehensive benefits, and Hyatt travel perks.
- Other info: Flexible schedule with opportunities for growth in a beautiful location.
- Why this job: Shape the guest experience at a brand-new hotel and thrive in a collaborative environment.
- Qualifications: Service-focused personality, detail-oriented, and strong communication skills.
The predicted salary is between 30000 - 32450 £ per year.
Location
Niagara-on-the-Lake, ON
Opening
Summer 2026
The Clayfield is a new 102-room luxury boutique hotel opening in Niagara-on-the-Lake and part of the Unbound Collection by Hyatt.
Operated by Urgo Hotels & Resorts Canada, The Clayfield will deliver a highly personalized, refined guest experience grounded in calm luxury, craftsmanship, and a strong sense of place.
As a Front Office Host, you will create thoughtful and personalized guest experiences from arrival to departure.
Reporting to Front Office Management, you will serve as a welcoming presence throughout the hotel, combining front office operations, concierge-style service, and guest engagement to deliver memorable stays that reflect the character and spirit of our property.
- What You’ll Do
- Warmly welcome guests, using their name whenever possible, and create a seamless arrival and departure experience
- Escort guests to their rooms while providing orientation to the hotel, amenities, and services
- Respond to guest inquiries, requests, and concerns with genuine interest, empathy, and professionalism—ensuring each guest feels heard, supported, and valued.
- Manage room reservations and booking modifications accurately, confirming all details and offering proactive solutions to enhance the guest experience
- Coordinate and work with vendors to arrange transportation services, dining reservations, tickets for events, excursion/tour arrangements, and any additional guest needs with efficiency and care.
- Support guests with special requests including weddings, retreats, and private events, working closely with relevant departments to ensure a seamless experience.
- Process payments, room charges, and provide a clear, courteous check‑out experience, including presenting the final bill.
- Maintain a clean, well‑organized, and welcoming front desk environment at all times.
- Anticipate guest needs before being asked and follow up with thoughtful touches that go above and beyond expectations.
- Demonstrate consistent positive body language and a warm, professional demeanor throughout every interaction.
- Close each interaction with sincerity, leaving a lasting impression of genuine care and hospitality.
- Uphold brand standards while delivering authentic and individualized hospitality experiences
- Perform other job‑related duties as assigned
- What You’ll Bring
- A service-focused personality with a natural ability to connect with others.
- Must be highly motivated, detail-oriented, and thrive in a fast‑paced environment.
- Ability to multitask with grace while maintaining accuracy and professionalism.
- Strong verbal and written communication skills.
- Availability to work a flexible schedule, including evenings, overnights, weekends, and holidays.
- Ability to stand for extended periods.
- Post‑secondary education in hospitality or tourism is preferred.
- Knowledge of Niagara-on-the-Lake, local wineries, restaurants, and attractions is an asset
- Experience with hotel systems (e. g., Opera Cloud) is an asset.
- Ability to remain calm, resourceful, and solution-oriented under pressure
- A collaborative mindset and willingness to support the team wherever needed
- Why Join Us
- Competitive compensation and a comprehensive benefits package designed to support your well‑being and long‑term growth
- A rare opportunity to shape the guest experience journey of a brand‑new luxury hotel
- Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.
- Access to Hyatt colleague travel benefits
- A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara-on-the-Lake
Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.
This position is at a location where Hyatt is not the employer.
The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
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Front Office Host employer: Hyatt Hotels Corporation
Hyatt Hotels Corporation is an exceptional employer, offering a vibrant work culture at the Hyatt Regency London - The Churchill, where teamwork and customer service are at the heart of everything we do. Employees enjoy fantastic benefits such as free meals on duty, 12 complimentary nights at Hyatt Hotels, and opportunities for continuous personal development, making it a rewarding place to grow your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Host
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Hyatt Hotels Corporation are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Front Office Host
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Hyatt Hotels Corporation.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Hyatt Hotels Corporation. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
