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- Tasks: Lead the housekeeping team to ensure 5-star service and cleanliness.
- Company: Join Andaz London Liverpool Street, a vibrant 5-star hotel in East London.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, free meals, and more!
- Why this job: Be part of a diverse team that values individuality and offers career growth.
- Qualifications: Experience in housekeeping management and a passion for guest satisfaction required.
- Other info: Participate in Hawaiian culture training to embrace the spirit of 'ohana.
The predicted salary is between 36000 - 60000 £ per year.
When you work in Hawaii, in addition to learning about the functional aspects of running a hotel, it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as an Executive Housekeeper at Andaz London Liverpool Street, a concept by Hyatt Hotels:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as an Executive Housekeeper:
- Establish and maintain a harmonious working and professional relationship with guests, Housekeeping Department, Front Office Department, and all Andaz Employees.
- Be aware of, adhere to and assure that all the Housekeeping team follow hotel rules and policies at all times.
- Oversee and manage the housekeeping operation to ensure our guests receive an outstanding, seamless, 5-star service and the highest levels of cleanliness, condition and working order.
- Ensure employee grooming standards are immaculate at all times.
- Complete all tasks on their designated task list in a timely and efficient manner and ensure all necessary follow-up and communication is complete prior to ending their shift.
- Carry out regular checks of all areas daily.
- Participate in housekeeping briefings and act upon this knowledge (dealing with team feedback, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional 5-star service at all times.
- Identify training needs and lead the housekeeping training and development program and provide continuous on-the-job coaching.
- Ensure that all jobs and ‘We Cares’ are completed and followed up as a matter of urgency whilst focusing solely on guest satisfaction to be of paramount importance.
- Supervise, motivate and coach the Housekeeping team in the performance of their duties.
- Motivate, drive and monitor the Housekeeping team with regards to cleaning standards, flash inspections, and Hyatt feedback.
- Ensure Public Areas are kept immaculate at all times.
About Andaz London Liverpool Street:
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Executive Housekeeper role and start your journey with Andaz London Liverpool Street! Our family is always growing.
Executive Housekeeper employer: Hyatt Hotels Corporation
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Housekeeper
✨Tip Number 1
Familiarise yourself with Hawaiian culture and the concept of 'ohana. Understanding this will not only help you connect with the team but also enhance your ability to create memorable experiences for guests, which is crucial for the Executive Housekeeper role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a housekeeping team in the past. Highlighting your experience in motivating and training staff will demonstrate that you're ready to take on the responsibilities of this position.
✨Tip Number 3
Research Andaz London Liverpool Street and its unique offerings. Being knowledgeable about their food and beverage concepts and overall guest experience will allow you to speak confidently about how you can contribute to their 5-star service standards.
✨Tip Number 4
Prepare to discuss your approach to maintaining high cleanliness standards and how you handle guest feedback. This will show that you prioritise guest satisfaction and are committed to upholding the hotel's reputation.
We think you need these skills to ace Executive Housekeeper
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to learn about Andaz and its commitment to Hawaiian culture and the spirit of 'ohana. Reflect this understanding in your application to show that you align with their values.
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping management and customer service. Emphasise any leadership roles you've held and your ability to maintain high standards of cleanliness and guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how your personal style aligns with the Andaz ethos. Mention specific examples of how you've motivated teams or improved service standards in previous roles.
Showcase Your Commitment to Training: Since the role involves leading training and development, include any relevant experience you have in coaching or mentoring staff. Highlight your approach to continuous learning and how you can contribute to the team's growth.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Embrace Hawaiian Culture
Make sure to research and understand the spirit of 'ohana, or family, as it is crucial for this role. Demonstrating your knowledge of Hawaiian culture during the interview will show that you respect and value the local traditions.
✨Showcase Your Leadership Skills
As an Executive Housekeeper, you'll be supervising a team. Be prepared to discuss your previous experiences in leading teams, motivating staff, and how you handle challenges within a housekeeping environment.
✨Highlight Attention to Detail
This role requires maintaining high cleanliness standards. Share specific examples from your past work where your attention to detail made a significant impact on guest satisfaction or operational efficiency.
✨Prepare Questions About Team Dynamics
Demonstrate your interest in the workplace culture by preparing thoughtful questions about team dynamics and how the hotel fosters collaboration among departments. This shows you are keen on creating a harmonious working environment.
