At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join a five-star lifestyle hotel in vibrant East London.
- Benefits: Enjoy complimentary hotel nights, discounted stays, free meals, and wellness perks.
- Other info: Opportunities for career growth within a global hospitality leader.
- Why this job: Be part of a dynamic team and make a real impact in hospitality.
- Qualifications: Experience in front office roles with strong leadership and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Joining Andaz London Liverpool Street means becoming part of a five‐star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most trendy neighbourhoods. The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast‐paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage. At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities
- Lead on the complaints of the day and liaise with the team regarding recovery and compensation.
- Responsible for all Front Office functions during the shift.
- Supervise and train supervisors, hosts, Guest Services agents and door hosts.
- Ensure all daily tasks are completed and provide assistance if needed.
- Ensure credit limits, open folios are up to date and closed.
- Review the arrival lists and allocate rooms according to guest preferences, length of stay and notes.
- Review any group arrival and prepare allocation and arrivals according to the group agenda.
- Work with Managers to optimise departmental goals such as customer service, upsell and enrollments.
- Work closely with the Assistant Front Office Manager and Guest Relations Manager to deliver high guest expectations and ensure the team provides a five‐star service consistently.
- Perform on‐the‐job training and give feedback when needed.
- Assist the Assistant Front Office Manager in developing the team and conduct regular catch‐ups, such as buddy chats, to help the team improve performance and IDPs.
- Lead during SSM situations such as fire evacuations, fire drills or other health and safety procedures.
- Prepare and follow action plans each month to reach KPIs.
About you
You have previous experience in a front office role within the premium or upscale hotel segment, with exposure to supervisory responsibilities preferred. You possess excellent communication and organisational skills, along with a proactive, guest‐focused approach to service delivery. You are confident in leading and supporting a team in a fast‐paced environment, ensuring smooth daily operations and high service standards. Your ability to handle guest concerns professionally, coordinate with multiple departments, and maintain attention to detail makes you a strong asset to the front office leadership team.
Benefits you will enjoy as an Assistant Manager Front Office
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
- Free monthly massages.
- Access to the hotel gym.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered at no cost.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide a clear career path and job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, we care for people so they can be their best. Guided by our values of empathy, integrity, respect, inclusion, experimentation and wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all‐inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. We open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Duty Manager employer: Hyatt Hotels Corporation
Andaz London Liverpool Street is an exceptional employer, offering a vibrant work culture in the heart of East London, where individuality and authenticity are celebrated. With a commitment to employee wellbeing, benefits such as complimentary hotel stays, free meals, and continuous development opportunities ensure that team members can thrive both personally and professionally. Join us to be part of a dynamic environment that values your contributions and supports your career growth within a globally recognised hospitality brand.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Hotels Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Hotels Corporation
Don't be shy about reaching out to Hyatt Hotels Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Hotels Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
