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- Tasks: Greet guests, assist with luggage, and ensure a welcoming lobby atmosphere.
- Company: Andaz London Liverpool Street is a vibrant 5-star hotel by Hyatt, celebrating individuality.
- Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and continuous learning opportunities.
- Why this job: Join a diverse team, make travel more human, and grow your career in hospitality.
- Qualifications: No specific qualifications required; just bring your friendly attitude and willingness to learn.
- Other info: Be part of a global family with over 1150 hotels and a commitment to inclusion.
The predicted salary is between 24000 - 36000 £ per year.
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Door Person - Front Office:
- Meet and greet arriving and departing guests in a friendly and courteous manner assisting with luggage and transportation arrangements as appropriate.
- Follow Brand standards for welcoming guests
- Provide welcome drink upon arrival (including alcohol)
- Ensure the lobby cleanliness is matching with five star standards
- Ensure the lobby bar is cleaned
- Ensure the lobby bar fridge, coffee machine, shelves are refilled
- Deliver items to the guest rooms (food delivery, parcels, HSK items, luggage)
- Potentially assist housekeeping department if they need help with delivering extra bed, items, letters to the room
- Notify the duty manager of any suspicious activity in the lobby
- Direct guests to the appropriate outlets and be aware of the opening times
- Assist host to buy items for care stories and other essential tools for guests or the department (pens, sim card…)
- Assist guests with taxi outside the hotel
- Collect the stock order every Monday/Wednesday/Friday
- Be aware of the local shops and restaurants to provide guests the right recommendation and direction
- Be aware of airport access
About Andaz London Liverpool Street:
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Door Person - Front Office role and start your journey with Andaz London Liverpool Street!
Contact Detail:
Hyatt Hotels Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Person - Front Office
✨Tip Number 1
Familiarise yourself with the Andaz brand and its values. Understanding their commitment to personal style and authentic experiences will help you align your approach when interacting with guests and colleagues.
✨Tip Number 2
Brush up on your local knowledge of East London. Being able to recommend nearby shops and restaurants will not only impress your interviewers but also show that you're proactive about enhancing guest experiences.
✨Tip Number 3
Practice your customer service skills. As a Door Person, you'll be the first point of contact for guests, so demonstrating a friendly and courteous demeanour during any pre-interview interactions can set you apart.
✨Tip Number 4
Show your willingness to learn and adapt. Highlight any past experiences where you've stepped out of your comfort zone or taken the initiative to improve your skills, as this aligns perfectly with the ethos of continuous learning at Andaz.
We think you need these skills to ace Door Person - Front Office
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Door Person at Andaz. Highlight your relevant experience in guest services and hospitality.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to provide excellent customer service, manage luggage, and assist guests effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how you embody the values of empathy, integrity, and respect, and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Hyatt Hotels Corporation
✨Show Your Personality
As a Door Person, being personable is key. Make sure to showcase your authentic self during the interview. Share experiences that highlight your ability to connect with guests and create memorable interactions.
✨Demonstrate Initiative
The job description emphasises the importance of taking initiative. Prepare examples of times when you went above and beyond in previous roles, whether it was assisting guests or improving processes.
✨Know the Local Area
Familiarise yourself with local shops, restaurants, and attractions. During the interview, express your knowledge of the area and how you can provide valuable recommendations to guests.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with other departments, such as housekeeping. Share examples of how you've successfully assisted colleagues in the past, demonstrating your commitment to teamwork.
