Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four‑star hotel offers direct access to the vibrant canal‑side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub‑style bar, and a luxurious spa with an indoor pool and fitness centre.
As a Sales Coordinator, you have the opportunity to chart your own journey, explore new opportunities and develop a career you may never have imagined within hospitality. Working within the Sales & Marketing team, you’ll support groups & events sales efforts, collaborate with our operations team, and engage with clients throughout various aspects of the sales function. This is a varied role where no two days are the same.
You will support with administrative tasks, host hotel tours, recommend packages and ideas to clients, and work with the operations team to create a seamless and memorable journey for our guests.
This position is full‑time (40 hours per week), typically following office hours, with some evening or weekend work required with advance notice.
Key Responsibilities
Respond to all external customer enquiries in a timely, accurate and professional manner with a clear focus on conversion.
Ensure hotel procedures are accurately followed including business being accurately logged in to Envision, methods of payment confirmed and contracts issued promptly on confirmation of bookings.
Conduct site inspections and tailored hotel tours to convert prospective clients into confirmed business.
Manage group and event enquiries in line with agreed revenue strategies, commercial guidelines and brand standards.
Prepare banquet event orders and work closely with operations to help ensure a smooth guest experience.
Support the wider team as needed across all Sales & Marketing functions.
Qualifications
About You
The ideal candidate will:
- Have experience within a similar role
- Be well organized, admin focused and able to multitask.
- Have a positive attitude and excellent communication skills.
- Be pro‑active, confident and customer focused.
- Be curious, and eager to support the wider commercial team.
What We Offer
- Salary: £26,436.8 per annum
- 12 complimentary nights per year across Hyatt Hotels worldwide
- Discounted stays for you and your family from day one
- Discount on food & beverage when dining as a guest at selected Hyatt Hotels
- Complimentary meals on duty
- 28 days holiday including bank holidays (increasing to 33 days)
- Extensive learning and development opportunities
- Headspace membership and access to our Employee Assistance Programme
- A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
- Clear career progression and global mobility within Hyatt Hotels
Equal Opportunity
Hyatt Regency Birmingham is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
Sales Coordinator in Birmingham employer: Hyatt Hotels Corporation
Hyatt Hotels Corporation is an exceptional employer, offering a vibrant work culture at the Hyatt Regency London - The Churchill, where teamwork and customer service are at the heart of everything we do. Employees enjoy fantastic benefits such as free meals on duty, 12 complimentary nights at Hyatt Hotels, and opportunities for continuous personal development, making it a rewarding place to grow your career in hospitality.
