At a Glance
- Tasks: Lead the Guest Services team to deliver exceptional experiences for our guests.
- Company: Join Hyatt, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy 12 free hotel nights, discounted stays, and free meals on duty.
- Other info: Opportunities for continuous learning and career advancement in a supportive environment.
- Why this job: Be part of a dynamic team in a trendy London hotel and grow your career.
- Qualifications: Experience in guest services and a passion for outstanding customer care.
The predicted salary is between 27900 - 34100 £ per year.
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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London.
Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.
The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues.
Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
- Duties and responsibilities related to the Assistant Manager Guest Services role
- To oversee and manage the Guest Services Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5 star service in all interactions with members of the Guest Services team.
- Must lead by excellent example at all times and act as the point of contact for guest’s issues, requests and queries.
- Along with the Duty Manager, lead the team trainings and ensure that on-the-job training is done on a regular basis.
- Oversee the daily allocation to ensure guest preferences and requirements are adhered to.
- Encouraging a working environment of professionalism, joy, attention to detail and conscientious engagement.
- Take lead in establishing new SOP’s within the department, ensuring that the current team are up to date with best practices.
- Lead the training, coaching and onboarding of new and existing team members. Proactively creating training plans.
- Assist in completing the Daily upsell Audit
- Assist FOM with departmental administration tasks.
- Attend weekly operations & groups meetings in absence of other senior Managers.
- Oversee the daily room allocation and communicate specifics inter departmentally.
About you
Previous experience in a guest services, front office, or hospitality supervisory role is preferred.
You are passionate about delivering outstanding guest experiences, have excellent communication skills, and can confidently lead a team in a fast-paced hotel environment.
A positive attitude, strong problem-solving abilities, and a commitment to exceptional customer service are essential.
Benefits you will enjoy as a Assistant Manager Guest Services
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free monthly massages
- Access to the hotel gym
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best.
Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
- Hyatt Regency Huntington Beach Resort and Spa | Huntington Beach , CA , US
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Assistant Manager Guest Services employer: Hyatt Hotels Corporation
Hyatt Hotels Corporation is an exceptional employer, offering a vibrant work culture at the Hyatt Regency London - The Churchill, where teamwork and customer service are at the heart of everything we do. Employees enjoy fantastic benefits such as free meals on duty, 12 complimentary nights at Hyatt Hotels, and opportunities for continuous personal development, making it a rewarding place to grow your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager Guest Services
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Hotels Corporation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Hotels Corporation
Don't be shy about reaching out to Hyatt Hotels Corporation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager Guest Services
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Hotels Corporation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Hotels Corporation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
