At a Glance
- Tasks: Lead a team of AR Collection Agents and ensure smooth billing processes.
- Company: Join Hyatt, a supportive workplace with a focus on teamwork.
- Benefits: Enjoy health programs, retirement plans, educational assistance, and 12 free room nights.
- Other info: Remote work available with flexible hours and opportunities for community involvement.
- Why this job: Make a difference in customer service while developing your leadership skills.
- Qualifications: 1 year of AR or B2B Collections experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Hyatt provides a supportive working environment for associates across North America and Latin America. The Accounts Receivable Supervisor will manage and support a team of AR Collection Agents, ensuring all processes are performed with quality, consistency, and timeliness in accordance with Hyatt’s policy.
Responsibilities
- Manage and support a team of AR Collection Agents serving an average of 4–6 hotels per agent.
- Provide AR support to hotel properties, including resolving billing disputes and issuing duplicate invoice copies as needed.
- Contact customers by phone and e‑mail regarding open invoices.
- Perform research and reconciliation as required.
- Deliver a high level of customer service to both external and internal customers.
- Respond promptly to all inquiries.
- Attend employee events, onsite meetings, hotel visits, and industry conferences as required.
- Work well with others at a variety of levels within the organization.
- Maintain regular attendance according to schedule and business needs.
- Work 8 hours per day, Monday‑Friday, with an hour lunch break; weekend work may occur on rare occasions.
Ideal Candidate
- Work well with others at a variety of levels within the organization.
- Maintain a comfortable, user‑friendly, and organized work environment.
- Adapt to new demands, reprioritise workload, and address urgent demands quickly.
- Communicate effectively and respectfully to all associates and external/internal resources.
- Eager to learn new skills, technologies and business processes quickly.
- Collaborate with cross‑functional teams across all levels.
- Work independently and with minimal supervision while also being inclusive.
- Strong oral and written communication skills.
Qualifications
- Experience
- 1 year Accounts Receivable (AR) or B2B Collections experience required.
- 1–3 years of customer service, administrative, or accounting experience required.
- Customer Service experience in one of the following industries a plus: Human Resources, Hospitality, Accounting, Commercial, Oil & Gas.
- Above‑average written and oral communication skills.
- Computer Skills needed
- Microsoft Office Suite experience.
- Education
- High School diploma or equivalent.
Additional Comments and Requirements
- Remote work requires high‑speed Internet service (DSL, cable or fibre‑optic). Cellular services are not allowed.
- Remote employees must provide Hyatt with adequate certification of service from provider upon request.
Benefits
- Health and welfare programs
- Hyatt retirement savings plan
- Educational assistance
- Employee stock purchase program
- 12 free room nights for full‑time associates after 90 days of service
- Community involvement
- Wellness reimbursement
EEO Statement
All qualified candidates will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Accounts Receivable Supervisor employer: Hyatt Hotels and Resorts
Hyatt is an exceptional employer that fosters a supportive and inclusive work environment, particularly for the Accounts Receivable Supervisor role. With a strong emphasis on employee growth, Hyatt offers comprehensive benefits including health programs, retirement savings plans, and educational assistance, alongside unique perks like 12 free room nights after just 90 days of service. The company values collaboration and communication, ensuring that associates can thrive both independently and as part of a team across its diverse hotel properties.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Receivable Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and accounting sectors. You never know who might have a lead on an Accounts Receivable Supervisor role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Hyatt’s values and culture, and think about how your experience aligns with their needs. Practise answering common interview questions related to AR and customer service to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office Suite or any relevant software, be ready to discuss it. Bring examples of how you’ve used these tools to improve processes or resolve issues in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Accounts Receivable Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Accounts Receivable Supervisor role. Highlight your relevant experience in AR or B2B collections, and don’t forget to mention any customer service skills that align with what Hyatt is looking for.
Showcase Your Communication Skills:Since strong communication is key for this position, use clear and concise language in your application. Give examples of how you've effectively communicated with customers or team members in the past to demonstrate your abilities.
Highlight Teamwork Experience:The job involves managing a team, so be sure to include any previous leadership or teamwork experiences. Talk about how you’ve collaborated with others and supported your colleagues in achieving common goals.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status there too!
How to prepare for a job interview at Hyatt Hotels and Resorts
✨Know Your Numbers
Make sure you brush up on your accounts receivable knowledge. Be ready to discuss key metrics and processes related to AR management, as well as any relevant experience you have in resolving billing disputes or handling collections.
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with both internal and external customers, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to resolve an issue or improve a customer's experience.
✨Demonstrate Team Leadership
As an Accounts Receivable Supervisor, you'll be managing a team. Be prepared to talk about your leadership style and how you've successfully supported or motivated a team in the past. Share specific examples of how you’ve handled challenges within a team setting.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to adapt. Practice responding to hypothetical situations related to AR processes, such as dealing with a difficult customer or prioritising urgent tasks.
