At a Glance
- Tasks: Deliver exceptional service and enhance guest experiences in a luxury bar setting.
- Company: Join the prestigious Hyatt Regency London – The Churchill, a hub of British heritage.
- Benefits: Enjoy discounted hotel stays, free meals, and continuous learning opportunities.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
- Why this job: Be part of a vibrant team and create memorable moments for guests.
- Qualifications: Previous experience in hospitality with strong communication skills and product knowledge.
The predicted salary is between 25000 - 30000 £ per year.
Salary: Competitive Salary + Service Charge
Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.
About Hyatt Regency London – The Churchill:
Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style. The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace. Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.
Duties and responsibilities:
- Deliver attentive, personalised service to guests, ensuring an exceptional bar and dining experience in line with 5-star standards.
- Maintain in-depth knowledge of all food, beverage, and cigar offerings to confidently advise and enhance guest choices.
- Anticipate guest needs, handle requests promptly, and resolve any concerns in a professional and efficient manner.
- Drive revenue through effective upselling and suggestive selling techniques across food, drink, and cigar menus.
- Support stock management by monitoring supplies, reducing waste, and maintaining well-presented service areas.
- Provide expert guidance on cigar selection and pairings, supporting guests with recommendations and service.
- Ensure the cigar humidor and service areas are maintained to the highest standards, including monitoring temperature and humidity.
- Adhere to all hygiene, safety, and UK regulatory requirements while maintaining a clean and organised workspace.
About you:
We are looking for a passionate and service-focused individual with previous experience in a similar role, ideally within a luxury bar, restaurant, or hotel environment. The ideal candidate will have strong product knowledge, excellent communication skills, and a genuine enthusiasm for delivering memorable guest experiences. Experience with premium beverages and cigars is highly desirable, along with the ability to upsell confidently, work efficiently under pressure, and maintain exceptional standards of presentation and service.
Benefits:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Waiter - Flexi Hours employer: Hyatt Group
Hyatt Regency London – The Churchill is an exceptional employer, offering a vibrant work culture in the heart of London's prestigious Marylebone area. With flexible working hours, competitive salary, and a range of benefits including discounted hotel stays and continuous development opportunities, employees are empowered to grow their careers while delivering outstanding service in a luxurious environment. Join a team that values passion and dedication, ensuring every guest enjoys a memorable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter - Flexi Hours
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hyatt Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Waiter - Flexi Hours
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hyatt Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hyatt Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hyatt Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Hyatt Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hyatt Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
