At a Glance
- Tasks: Coordinate events and ensure a seamless client experience from enquiry to confirmation.
- Company: Hyatt Regency London – The Churchill, a vibrant hospitality environment.
- Benefits: 12 free hotel nights, discounted stays, free meals, and continuous learning opportunities.
- Other info: Enjoy a clear career path and excellent perks while working in a stunning location.
- Why this job: Join a dynamic team and create memorable experiences for guests in a fast-paced setting.
- Qualifications: Experience in sales or events, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 36000 £ per year.
Overview
Hyatt Regency London – The Churchill is located in Marylebone, London, overlooking Portman Square and near Oxford Street and Hyde Park.
The hotel offers 440 guestrooms including 50 suites, 11 meeting and event spaces, and dining experiences, including The Montagu Kitchen and Churchill Bar & Terrace.
Colleagues work in a vibrant hospitality environment serving both international business travellers and leisure guests.
Role: Sales & Events Coordinator
This position supports the Sales & Events team by coordinating enquiries, preparing proposals and ensuring a seamless client experience from initial enquiry through to event confirmation.
Duties and Responsibilities
- Coordinate enquiries and prepare proposals to support the Sales & Events team.
- Ensure a seamless client experience from initial enquiry to event confirmation.
- Build strong client relationships, respond promptly to enquiries, and provide professional, personalised service at every stage of the booking journey.
- Prepare contracts, event documentation and other administrative tasks with accuracy, communicating client requirements clearly.
- Collaborate with Sales, Groups & Events, Food & Beverage and Operations teams to plan and deliver meetings, conferences and social events.
- Maintain accurate booking information and client records in hotel systems, ensuring data is up to date and aligned across departments.
- Identify opportunities to maximise revenue through upselling and cross-selling of the hotel’s products and services.
- Contribute to departmental goals by delivering excellent customer service and supporting sales initiatives to create memorable guest experiences.
About You
You have experience in a sales, events or hospitality coordination role, with a passion for delivering exceptional customer service.
You are highly organised, detail oriented and able to manage multiple priorities in a fast-paced environment.
Excellent communication and relationship-building skills are essential, along with strong computer skills and confidence using hotel systems and Microsoft Office applications.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays for you and your family/friends from day one
- Free meals on duty in the colleague restaurant
- Life Assurance
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities with a clear career path
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Sales & Events Coordinator employer: Hyatt Group
Hyatt Group is an excellent employer, offering a vibrant work culture at the prestigious Hyatt Regency London – The Churchill. Employees benefit from generous perks such as complimentary hotel stays and discounts, alongside robust opportunities for professional growth and development in the hospitality industry. Join us to be part of a team that values exceptional guest experiences and fosters a supportive environment for all staff.
