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- Tasks: Lead the front-of-house operation and deliver exceptional dining experiences.
- Company: Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt.
- Benefits: 12 complimentary nights at Hyatt, discounted stays, free meals, and continuous learning opportunities.
- Why this job: Join a luxury hotel and make a real impact on guest experiences.
- Qualifications: Experience in high-end restaurant management and strong leadership skills.
- Other info: Dynamic environment with opportunities for career growth and development.
The predicted salary is between 40000 - 50000 £ per year.
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
Duties and Responsibilities:
- Lead the front‑of‑house operation of Ekstedt at The Yard, working in close partnership with the Head Sommelier and Executive Chef.
- Deliver a seamless, refined, and highly personalized dining experience aligned with Michelin‑star aspiration and Forbes 5‑Star standards.
- Own and deliver the Ekstedt at The Yard restaurant concept, ensuring consistency with its culinary vision and luxury positioning.
- Lead the dining room operation, welcoming and engaging guests while anticipating preferences and managing service recovery with professionalism and discretion.
- Partner closely with the Head Sommelier to jointly lead service standards, team performance, and guest satisfaction.
- Work in close coordination with the Head Chef and culinary brigade to integrate chef‑led tableside presentations seamlessly into the service flow.
- Oversee reservations, table allocation, and guest flow to maximize service efficiency, experience quality, and revenue.
- Recruit, train, coach, and inspire the front‑of‑house team, fostering a culture of continuous development, storytelling, and confident upselling.
- Monitor and elevate service standards using Michelin and Forbes criteria, while ensuring compliance with health, safety, hygiene, and labor regulations.
- Contribute to the restaurant’s commercial success through upselling initiatives, guest recognition, and repeat‑visit strategies.
About You:
- You are a confident and engaging hospitality leader with a strong presence on the restaurant floor and a passion for delivering exceptional guest experiences at the highest level.
- Proven experience leading front‑of‑house operations within a high‑end restaurant environment.
- A strong understanding of refined service standards, guest engagement, and personalized hospitality.
- Experience working collaboratively with culinary and beverage leaders to deliver a coordinated service journey.
- The ability to inspire, develop, and retain high‑performing teams through coaching and example.
- Commercial awareness, with experience managing rotas, service flow, and revenue performance.
- Confidence in representing the restaurant as a brand ambassador with VIP guests, partners, and local influencers.
- A natural alignment with Hyatt values, delivering leadership with empathy, integrity, respect, and inclusion.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Restaurant Manager employer: Hyatt Group
Contact Detail:
Hyatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local restaurants to chat with managers. You never know who might have a lead on your dream Restaurant Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for hospitality shine through. Share stories about your experiences and how you've created memorable dining moments. This will help you stand out from the crowd.
✨Tip Number 3
Research the restaurant! Before any interview, dive deep into the restaurant's concept, menu, and service style. This shows you're genuinely interested and ready to contribute to their vision. Plus, it gives you great talking points during your conversation.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who take the initiative. It not only streamlines your application but also shows your enthusiasm for joining our team at Ekstedt at The Yard. Let's make it happen together!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! Share specific experiences that highlight your love for delivering exceptional guest experiences and how you align with our luxury standards.
Tailor Your CV: Make sure to tailor your CV to the Restaurant Manager role. Highlight your experience in high-end restaurant environments and any leadership roles you've held. We want to see how your skills match what we're looking for!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your story and what makes you unique!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Hyatt Group
✨Know the Restaurant Inside Out
Before your interview, make sure you research Ekstedt at The Yard thoroughly. Familiarise yourself with their menu, service style, and overall dining experience. This will not only show your genuine interest but also help you discuss how you can contribute to their Michelin-star aspirations.
✨Showcase Your Leadership Skills
As a Restaurant Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed front-of-house operations in the past, focusing on team development and guest engagement. Highlight any specific instances where your leadership made a difference.
✨Emphasise Guest Experience
Be ready to talk about your approach to delivering exceptional guest experiences. Think of specific strategies you've implemented to enhance service quality and guest satisfaction. Discuss how you would anticipate guests' needs and manage service recovery with professionalism.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Practice responses to potential challenges you might face in the role, such as handling difficult guests or managing service flow during peak times. This will showcase your readiness for the hands-on nature of the job.