At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and coordinate with hotel departments.
- Company: Join the first Park Hyatt in the UK, located along the stunning River Thames.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
- Why this job: Be part of a luxury hotel experience and make guests feel at home.
- Qualifications: Previous hotel front office experience preferred; strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Overview
Park Hyatt London River Thames is the brand's first property in the United Kingdom, located along the River Thames.
The hotel features contemporary art, 203 guestrooms, multiple restaurants and bars, a wellness floor with indoor pool and spa, a ballroom, and seven versatile meeting spaces.
It offers access to London's landmarks and curated guest experiences.
Responsibilities
- Welcome guests upon arrival and verify their booking details.
- Perform the check-in process efficiently, provide room keys, and inform guests about hotel facilities.
- Handle the check-out process, including billing, payments, and collecting feedback.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About you
Previous experience in hotel front office within the luxury segment is preferred.
Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you, family, and friends from day one.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities with a clear career path and promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best.
Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
Hyatt has more than 1,450 hotels and all-inclusive resorts across over 80 countries.
We open doors and turn jobs into careers, celebrating individuality and empowering everyone to make a meaningful impact.
Next steps
Apply today for this Receptionist role and start your journey with Hyatt Hotels!
Receptionist - Front Office employer: Hyatt Group
Hyatt Group is an excellent employer, offering a vibrant work culture at the prestigious Hyatt Regency London – The Churchill. Employees benefit from generous perks such as complimentary hotel stays and discounts, alongside robust opportunities for professional growth and development in the hospitality industry. Join us to be part of a team that values exceptional guest experiences and fosters a supportive environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Front Office
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Group
Don't be shy about reaching out to Hyatt Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Front Office
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
