At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth stay experience.
- Company: Join Hyatt Regency London Blackfriars, a five-star hotel in the heart of London.
- Benefits: Enjoy discounted stays, free meals, and continuous learning opportunities.
- Other info: Flexible hours with a dynamic team in a historic location.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Must be friendly, professional, and have great communication skills.
The predicted salary is between 12 - 15 € per hour.
Schedule available working hours will vary each week and can range anywhere from 0 to 40 hours.
Duties & Responsibilities as a Receptionist:
- Ensure a seamless arrival and departure process for guests, including check-in, check-out, room escorting, and luggage delivery.
- Verify and establish appropriate credit arrangements for all guests.
- Collect passports and complete all required procedures in compliance with local legislation and Hyatt’s data privacy standards.
- Handle all cash transactions and billing processes accurately.
- Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally.
- Identify and maximize revenue opportunities through effective upselling techniques.
- Provide guests with comprehensive information about the hotel’s services, facilities, and amenities.
About you:
Friendly and professional individual with a passion for delivering exceptional guest experiences. Confident in managing front desk responsibilities while maintaining a warm, welcoming demeanor and demonstrating excellent communication skills.
Benefits:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Hotel and Location:
Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul’s Cathedral, Tate Modern and the South Bank. This Grade II listed five‑star hotel stands on the historic site of King Henry VIII’s Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces.
Dining Experiences:
Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.
Receptionist - Flexi Hours employer: Hyatt Group
Hyatt Regency London Blackfriars is an exceptional employer that prioritises employee well-being and growth, offering flexible working hours and a vibrant work culture in the heart of London. With benefits like discounted hotel stays for you and your loved ones, free meals on duty, and continuous learning opportunities, employees are empowered to thrive both personally and professionally. Join a team that values exceptional guest experiences while providing a supportive environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Flexi Hours
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Hyatt's services and amenities so you can impress during your interview. When you show genuine interest, it reflects your passion for delivering exceptional guest experiences.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former Hyatt employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Hyatt.
We think you need these skills to ace Receptionist - Flexi Hours
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your passion for delivering exceptional guest experiences, so don’t be shy about sharing a bit of your personality!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the duties and responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hyatt Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Hyatt Regency London Blackfriars thoroughly. Familiarise yourself with its services, amenities, and dining experiences. This will not only impress your interviewers but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice demonstrating your friendly and professional demeanour during the interview. Use examples from past experiences where you've successfully handled guest requests or resolved complaints to highlight your communication skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage difficult guests or upsell services effectively. Prepare concise stories that showcase your ability to handle such scenarios with confidence and professionalism.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the hotel's standards. A polished appearance will show that you take the role seriously and understand the importance of maintaining a welcoming atmosphere for guests.
