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- Tasks: Manage front office operations overnight and ensure exceptional guest experiences.
- Company: Join Hyatt, a global leader in hospitality with a supportive culture.
- Benefits: Enjoy 12 free hotel nights, discounts for family, and free meals on duty.
- Other info: Opportunities for career growth and continuous learning in a global company.
- Why this job: Be part of a dynamic team in one of London's most vibrant areas.
- Qualifications: Previous front office experience preferred; strong communication skills essential.
The predicted salary is between 24000 - 28000 £ per year.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations. Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium. Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast-paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast-evolving neighbourhoods.
Duties and responsibilities related to the Night Host role:
- Prepare, complete, and reconcile all Night Audit reports and documentation accurately.
- Oversee all Front Office operations during the overnight shift, ensuring smooth and efficient service.
- Manage the check-in process efficiently, issuing room keys and providing clear information on hotel facilities and services.
- Oversee the check-out process, including preparing bills, processing payments, and gathering guest feedback.
- Handle all payment methods confidently and following cash-handling procedures.
- Support Night Managers with additional operational and administrative tasks as required.
About you:
Previous experience in a front office role within the premium hotel segment is preferred. You bring strong communication and organisational skills with a guest-focused approach. Familiarity with hotel management software is an advantage but not essential, and you are confident using standard computer applications.
Benefits you will enjoy as a Night Host:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next Steps: Apply today for this Night Host role and start your journey with Hyatt Hotels!
Night Host employer: Hyatt Group
Contact Detail:
Hyatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Host
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Night Host role.
✨Tip Number 2
Get familiar with the hotel scene! Spend some time visiting local hotels, especially Hyatt properties. Chat with staff and get a feel for the vibe. This will not only help you understand the environment but also give you some great talking points during interviews.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends can help you nail down your responses. Focus on showcasing your communication and organisational skills, as these are key for the Night Host position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Hyatt team. Don’t forget to highlight your guest-focused approach in your application!
We think you need these skills to ace Night Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Night Host role. Highlight any previous front office experience and your guest-focused approach to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how you embody our values like Empathy and Inclusion. Let us know why you want to join Hyatt and what makes you unique.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your organisational skills – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Hyatt Group
✨Know Your Role Inside Out
Before the interview, make sure you understand the Night Host role thoroughly. Familiarise yourself with the key responsibilities like managing check-ins and check-outs, handling payments, and preparing Night Audit reports. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Guest-Focused Approach
Hyatt values a guest-focused mindset, so be ready to share examples of how you've provided excellent service in previous roles. Think about specific situations where you went above and beyond for a guest, as this will demonstrate your commitment to creating memorable experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical night shift looks like. This shows that you're engaged and serious about finding the right fit for both you and Hyatt.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You might want to practice with a friend or in front of a mirror. This will help you articulate your thoughts clearly and reduce any nerves on the day of the interview. Remember, confidence is key!