At a Glance
- Tasks: Lead the City Lounge team, ensuring top-notch service and smooth operations.
- Company: Join Hyatt Regency London Blackfriars, a vibrant hub in the heart of the city.
- Benefits: Enjoy 12 free hotel nights, discounts, free meals, and career growth opportunities.
- Other info: Thrive in a fast-paced environment with a focus on exceptional guest experiences.
- Why this job: Be a part of a dynamic team that values your development and wellbeing.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hyatt Regency London Blackfriars, situated next to Blackfriars Station in the heart of the City of London.
Duties & Responsibilities
- Lead and oversee the day-to-day operations of the City Lounge, ensuring smooth and efficient service delivery.
- Supervise, coach, and support a team of colleagues, including full-time, casual staff, and trainees, to achieve high performance.
- Set clear objectives for team members aligned with departmental goals and regularly review progress.
- Communicate departmental strategies and updates effectively in collaboration with senior management.
- Maintain strong team communication through briefings, meetings, and operational updates.
- Deliver exceptional guest service by implementing action plans and ensuring customer satisfaction standards are consistently met.
- Train and empower team members to confidently resolve guest queries and concerns.
- Manage staff scheduling, labour costs, and support payroll processes in line with business targets.
- Monitor and uphold service standards, appearance, and compliance with company policies and procedures.
- Foster a positive team culture by supporting colleague wellbeing, encouraging development, and recognising achievements.
About you
You are a passionate and service-driven leader with a strong background in hospitality and team management. With a natural ability to motivate and develop others, you lead by example to deliver exceptional guest experiences. You thrive in a fast-paced environment, demonstrating excellent communication, organisation, and problem-solving skills. Committed to high standards, you take pride in creating a positive team culture while consistently achieving operational and service excellence.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt for you, your family and friends from the day you start
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Team Leader – City Lounge in London employer: Hyatt Group
Hyatt Regency London Blackfriars is an exceptional employer that prioritises employee wellbeing and development, offering a vibrant work culture in the heart of London. With benefits such as complimentary hotel stays, discounted dining, and continuous learning opportunities, team members are empowered to thrive both personally and professionally. Join us to lead a passionate team dedicated to delivering outstanding guest experiences while enjoying a supportive environment that recognises and celebrates achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – City Lounge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Group
Don't be shy about reaching out to Hyatt Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader – City Lounge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
