At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a smooth stay.
- Company: Join Hyatt Regency London Blackfriars, a five-star hotel in the heart of London.
- Benefits: Enjoy discounted stays, free meals, and a clear career path with development opportunities.
- Other info: Flexible hours ranging from 0 to 40 per week, perfect for students!
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Must be friendly, professional, and have excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Available working hours will vary each week and can range anywhere from 0 to 40 hours.
Duties & Responsibilities as a Receptionist:
- Ensure a seamless arrival and departure process for guests, including check-in, check-out, room escorting, and luggage delivery.
- Verify and establish appropriate credit arrangements for all guests.
- Collect passports and complete all required procedures in compliance with local legislation and Hyatt’s data privacy standards.
- Handle all cash transactions and billing processes accurately.
- Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally.
- Identify and maximize revenue opportunities through effective upselling techniques.
- Provide guests with comprehensive information about the hotel’s services, facilities, and amenities.
About you:
Friendly and professional individual with a passion for delivering exceptional guest experiences. Confident in managing front desk responsibilities while maintaining a warm, welcoming demeanor and demonstrating excellent communication skills.
Benefits:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Hotel and Location:
Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul’s Cathedral, Tate Modern and the South Bank. This Grade II listed five‑star hotel stands on the historic site of King Henry VIII’s Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces.
Dining Experiences:
Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.
Receptionist - Flexi Hours in London employer: Hyatt Group
Hyatt Regency London Blackfriars is an exceptional employer that prioritises employee well-being and growth, offering flexible working hours and a supportive work culture. With benefits like discounted hotel stays for you and your loved ones, free meals on duty, and continuous learning opportunities, you'll find a rewarding career path in the heart of London, surrounded by iconic landmarks and vibrant dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Flexi Hours in London
✨Tip Number 1
Get to know the company! Research Hyatt and its values, especially around guest experiences. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be friendly and professional. Role-play common scenarios with a friend or family member to build your confidence and ensure you can handle guest interactions smoothly.
✨Tip Number 3
Be ready to showcase your upselling techniques! Think of ways you could promote hotel services or amenities during your interview. This shows you're proactive and understand how to maximise revenue opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the amazing benefits Hyatt offers, like discounted stays and continuous learning opportunities.
We think you need these skills to ace Receptionist - Flexi Hours in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your passion for delivering exceptional guest experiences, so don’t be shy about sharing a bit of your personality!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the responsibilities listed in the job description. Whether it’s managing front desk duties or upselling techniques, we want to see how you fit into our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for the Receptionist role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hyatt Regency London Blackfriars.
How to prepare for a job interview at Hyatt Group
✨Know the Hotel Inside Out
Before your interview, make sure to research Hyatt Regency London Blackfriars thoroughly. Familiarise yourself with its services, amenities, and dining options. This will not only show your genuine interest in the role but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, highlight your communication skills and any previous experience in customer service. Share specific examples of how you've handled difficult situations or gone above and beyond to assist customers.
✨Demonstrate Flexibility
Since the working hours can vary, it's important to express your flexibility and willingness to adapt. Be prepared to discuss your availability and how you can manage different shifts. This will reassure the interviewer that you're ready to meet the demands of the role.
✨Practice Upselling Techniques
Upselling is a key part of maximising revenue opportunities. Think of ways you could promote hotel services or dining experiences during your interview. You might even role-play a scenario where you suggest upgrades or additional services to a guest, showcasing your sales skills.
