At a Glance
- Tasks: Lead night operations, ensuring guest satisfaction and safety while managing the Front Office.
- Company: Join Hyatt Regency London Blackfriars, a global leader in hospitality.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, free meals, and more!
- Other info: Embrace a culture of care, growth, and innovation with clear career advancement opportunities.
- Why this job: Be a key player in creating exceptional guest experiences and leading a dynamic team.
- Qualifications: Strong leadership skills and a passion for delivering high-quality service.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Night Manager at Hyatt Regency London Blackfriars: oversee night operations, guest satisfaction and safety, and manage the Front Office during the night shift.
Responsibilities
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Act as manager on duty for the hotel, handling complaints, problem solving, disturbances, special requests and other issues that may arise.
- Manage the night shift in the department, ensuring all employees perform assigned tasks and coordinating Front Office activities with other departments.
- Welcome guests in a friendly and helpful manner; ensure public areas are kept clean and tidy.
- Participate in decision-making on guest relocations for nights with overcapacity; coordinate with the Front Office Manager and/or Manager on Duty prior to shift start.
- Perform the full night audit.
- Monitor and develop team member performance, including supervision, scheduling, assigning nightly work, training, counseling and evaluations, and delivering recognition and rewards.
- Manage and monitor Front Office department activities to ensure adherence to standards, hotel policies and procedures, coaching, training and corrective actions where needed.
About you
You are a dynamic Team Leader with a balance of strategic vision and hands-on operational expertise.
You are passionate about delivering exceptional guest experiences, and you coach your team to provide personalized, high-quality service daily.
You are commercially astute with proven experience driving revenue, profitability and brand visibility across venues.
You thrive in a fast-paced environment and foster a culture of care, growth and innovation.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt for you, family and friends from day one
- Free meals on duty
- 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to the Employee Assistance Programme
- Continuous learning and development opportunities with a clear career path and promotion opportunities across Hyatt Hotels worldwide
At Hyatt, we care for people so they can be their best.
Our values are Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.
Hyatt is a global network with a strong emphasis on diversity, equity and inclusion.
Join a team that is making travel more human—Connected and Sustainable. Your individuality is celebrated. Hospitality is a career for people who care.
- Next steps
- Apply today for this
Night Manager role and start your journey at Hyatt Regency London Blackfriars!
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StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Group
Don't be shy about reaching out to Hyatt Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
