At a Glance
- Tasks: Manage front office operations overnight and ensure exceptional guest experiences.
- Company: Join Hyatt, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts for friends and family, and free meals on duty.
- Other info: Opportunities for continuous learning and career growth within a supportive environment.
- Why this job: Be part of a dynamic team in one of London's most exciting areas.
- Qualifications: Previous front office experience preferred; strong communication and organisational skills required.
The predicted salary is between 24000 - 30000 £ per year.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations. Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium. Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast-paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast-evolving neighbourhoods.
Duties and responsibilities related to the Night Host role:
- Prepare, complete, and reconcile all Night Audit reports and documentation accurately.
- Oversee all Front Office operations during the overnight shift, ensuring smooth and efficient service.
- Manage the check-in process efficiently, issuing room keys and providing clear information on hotel facilities and services.
- Oversee the check-out process, including preparing bills, processing payments, and gathering guest feedback.
- Handle all payment methods confidently and following cash-handling procedures.
- Support Night Managers with additional operational and administrative tasks as required.
About you:
Previous experience in a front office role within the premium hotel segment is preferred. You bring strong communication and organisational skills with a guest-focused approach. Familiarity with hotel management software is an advantage but not essential, and you are confident using standard computer applications.
Benefits you will enjoy as a Night Host:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next Steps: Apply today for this Night Host role and start your journey with Hyatt Hotels!
Night Host in London employer: Hyatt Group
Hyatt Regency London Stratford and Hyatt House London Stratford offer a vibrant work environment in one of Europe's largest urban shopping and entertainment destinations. With a strong focus on employee growth, the company provides extensive training, career advancement opportunities, and a supportive culture that values individuality and well-being. Enjoy unique benefits such as complimentary hotel stays, discounted dining, and a commitment to continuous learning, making Hyatt an exceptional employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Host in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when applying for roles like Night Host.
✨Tip Number 2
Prepare for the interview by researching Hyatt's values and culture. Show us that you understand what it means to care for people and how you can contribute to creating a supportive environment for guests and colleagues alike.
✨Tip Number 3
Practice your communication skills! As a Night Host, you'll need to interact with guests and handle various situations. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Hyatt.
We think you need these skills to ace Night Host in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Host role. Highlight any relevant experience in front office operations and customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your experience and skills where possible. We appreciate straightforwardness, so don’t waffle on – get to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick – just a few clicks and you’re done!
How to prepare for a job interview at Hyatt Group
✨Know the Company
Before your interview, take some time to research Hyatt and its values. Understanding their commitment to empathy, integrity, and inclusion will help you align your answers with what they stand for. This shows that you're genuinely interested in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous experience in front office roles, especially in premium hotels. Prepare specific examples of how you've handled guest interactions or resolved issues, as this will demonstrate your suitability for the Night Host position.
✨Practice Common Questions
Anticipate questions related to night audit processes, check-in/check-out procedures, and cash-handling. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This not only shows your enthusiasm but also helps you determine if Hyatt is the right fit for you. Think about what you want to know regarding growth opportunities or team dynamics.
