At a Glance
- Tasks: Supervise night operations, ensuring exceptional guest service and smooth check-in/check-out processes.
- Company: Join Hyatt Regency London Stratford, a vibrant hotel in a prime location.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, free meals, and more.
- Other info: Great career growth opportunities with continuous learning and development.
- Why this job: Lead a dynamic team and make a real impact on guest experiences every night.
- Qualifications: Previous hotel front office experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations.
Duties and Responsibilities
- Oversee the preparation, completion, and accuracy of all Night Audit processes and reports.
- Ensure the smooth operation of all Front Office functions throughout the overnight shift.
- Manage the check-in and check-out process for all hotel guests, ensuring efficiency and exceptional service.
- Provide attentive, guest-focused support throughout the night, ensuring all needs are met promptly and professionally.
- Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards.
- Supervise and train Hosts, assist the Night Manager, and contribute to the smooth and efficient running of the hotel.
- Provide cover for the Night Manager as required by business needs.
About You
You have previous experience in hotel front office operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest-focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Front Office Night Supervisor in London employer: Hyatt Group
Hyatt Regency London Stratford and Hyatt House London Stratford offer an exceptional work environment in the heart of East London's vibrant Stratford area, providing employees with unique opportunities for growth and development within one of Europe's largest urban shopping and entertainment destinations. With a strong focus on guest satisfaction, our supportive work culture encourages teamwork and professional development, complemented by generous benefits such as complimentary hotel stays, discounted dining, and continuous learning opportunities that pave the way for career advancement across Hyatt Hotels worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at Hyatt or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to front office operations. Think about how you would handle guest complaints or manage a busy night shift. We want you to shine and show off your leadership skills!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you go for interviews or networking events. It shows you’re serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings directly from us, making it easier to land that Front Office Night Supervisor role.
We think you need these skills to ace Front Office Night Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hotel front office operations. We want to see how your skills match the role, so don’t be shy about showcasing your guest-focused approach and leadership abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Front Office Night Supervisor role. Share specific examples of how you've managed teams and ensured exceptional service in previous roles.
Showcase Your Multitasking Skills:In the hospitality industry, multitasking is key! When writing your application, mention instances where you’ve successfully juggled multiple tasks while maintaining professionalism and attention to detail. We love to see that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Hyatt family!
How to prepare for a job interview at Hyatt Group
✨Know Your Night Audit Processes
Make sure you brush up on the Night Audit processes and reports. Being able to discuss these confidently will show that you understand the core responsibilities of the Front Office Night Supervisor role.
✨Demonstrate Guest-Focused Service
Prepare examples of how you've provided exceptional guest service in previous roles. Highlighting your ability to meet guests' needs promptly and professionally will resonate well with the interviewers.
✨Showcase Your Leadership Skills
Think of specific instances where you've trained or guided a team. Discussing your leadership style and how you motivate others will help illustrate your fit for the supervisory aspect of the role.
✨Be Ready to Multitask
Since the role requires strong multitasking abilities, come prepared with examples of how you've successfully managed multiple tasks at once. This will demonstrate your organisational skills and ability to handle the fast-paced environment of a hotel.
