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- Tasks: Lead the night front office team and ensure exceptional guest experiences.
- Company: Join a vibrant five-star hotel in trendy East London.
- Benefits: Enjoy 12 free hotel nights, discounted stays, and free meals on duty.
- Other info: Flexible overnight hours and opportunities for continuous learning.
- Why this job: Be part of a dynamic team and develop your hospitality career.
- Qualifications: Experience in front office roles and strong communication skills required.
The predicted salary is between 30000 - 35000 ÂŁ per year.
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods. The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities:
- Responsible for the preparation and disposition of all Night Audit work.
- Responsible for all Front Office functions during the overnight shift.
- The role includes supervising and training Hosts and Door Hosts.
- Perform all tasks of the Front Office as needed to facilitate service.
- Ensure all operations and cash handling are done per policies and procedures.
- Ensure that the department is appropriately staffed according to activity levels.
- Ensures that all Front Office staff are aware of all new promotions and changes.
- Ensure that check in / check out standards are adhered to.
About you:
We are looking for a motivated candidate with good experience in a front office or guest service role, preferably within the hospitality industry. The ideal candidate will have a great understanding of front office operations. Strong communication skills, attention to detail, and a customer-focused approach are essential. A high level of professionalism, attention to detail, and the ability to handle guest concerns calmly and efficiently are essential. Familiarity with hotel management systems and flexibility to work overnight hours are required, along with a commitment to maintaining exceptional service standards at all times.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free monthly massages.
- Access to the hotel gym.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Assistant Manager Front Office (Nights) in London employer: Hyatt Group
Contact Detail:
Hyatt Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Front Office (Nights) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Assistant Manager Front Office role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your authentic self shine through. Andaz values personal style, so don’t be afraid to express what makes you unique while demonstrating your commitment to exceptional service.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to front office operations and guest service. Think about how you would handle specific scenarios, especially during overnight shifts, to show you’re ready for anything.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Andaz team and being part of our vibrant community.
We think you need these skills to ace Assistant Manager Front Office (Nights) in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see your unique style and how you can bring that personal touch to our team at Andaz.
Tailor Your Experience: Make sure to highlight your relevant experience in front office or guest service roles. We’re looking for candidates who understand the ins and outs of hospitality, so connect your past roles to what we do here.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us see how you fit into our vibrant environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hyatt Group
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations. Understand the key responsibilities of the role, especially around night audits and guest check-in/check-out processes. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a guest. Highlight your ability to handle concerns calmly and efficiently, as this is crucial for the Assistant Manager role. Remember, it’s all about creating memorable experiences!
✨Familiarise Yourself with Hotel Management Systems
If you have experience with hotel management systems, be ready to discuss it. If not, do a bit of research on common systems used in the industry. Showing that you’re tech-savvy and willing to learn can set you apart from other candidates.
✨Embrace Your Authentic Self
Andaz values authenticity, so don’t be afraid to let your personality shine through during the interview. Be genuine in your responses and express how your personal style aligns with their ethos. This will help you connect with the interviewers on a more personal level.