At a Glance
- Tasks: Answer incoming calls and manage switchboard console effectively.
- Company: Join Hyatt Hotels, a global leader in hospitality.
- Benefits: Enjoy 12 complimentary nights at Hyatt Hotels and discounted stays for family and friends.
- Other info: Uniform provided and laundered at no cost.
- Why this job: This role offers continuous learning and clear career progression opportunities.
- Qualifications: Previous experience in a similar role and excellent customer service skills are preferred.
The predicted salary is between 22000 - 26000 £ per year.
Duties and responsibilities related to the Guest Services Agent role:
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate department or individual.
- Manage switchboard console and other telecommunication devices effectively.
- Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
- Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.
About you:
- Previous experience in a similar role is preferred.
- Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
Benefits you will enjoy as a Guest Services Agent:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Next Steps: Apply today for this Guest Services Agent role and start your journey with Hyatt Hotels!
Guest Service Agent employer: Hyatt Group
Hyatt Hotels offers a dynamic work environment with 12 complimentary nights annually and discounted stays for loved ones. Located globally, Hyatt is committed to employee development and well-being through initiatives like Headspace membership.
We think you need these skills to ace Guest Service Agent
Customer Service Skills
Telephone Etiquette
Switchboard Operation
Communication Skills
Attention to Detail
Record Keeping
Interdepartmental Liaison
