At a Glance
- Tasks: Create unforgettable guest experiences and manage special requests with a personal touch.
- Company: Join Hyatt, a global leader in hospitality with a focus on learning and growth.
- Benefits: Enjoy 12 free hotel nights, discounts for family, free meals, and continuous development opportunities.
- Other info: Empower your career in a supportive environment that celebrates individuality and growth.
- Why this job: Be part of a vibrant team in one of London's most exciting areas, making every guest feel valued.
- Qualifications: Warm personality, excellent communication skills, and experience in luxury hotel front office preferred.
The predicted salary is between 29700 - 36300 £ per year.
Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations. Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium. Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast-paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast-evolving neighbourhoods.
Duties and responsibilities related to the Guest Relations Manager role:
- Review the arrival lists and organize the amenities and ensure that special requests are honoured whenever possible.
- Work with the Front Office Manager to optimize our room allocations.
- Analyze our Medallia results to identify possible areas for improvements.
- Ensure that regular guests are recognized and that their preferences are honoured.
- Work with all teams to collect GEM notes and ensure that our TOP50 gem guests all have their preferences recorded.
About you:
You are a warm and personable individual with excellent communication skills and a genuine passion for creating memorable guest experiences. You excel at anticipating guest needs, providing personalised service, and ensuring every visitor feels valued and welcomed. Previous experience in hotel front office within the luxury segment is preferred. Strong organisational and multitasking abilities are required. You ensure exceptional guest service and champion team culture.
Benefits you will enjoy as a Guest Relations Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Guest Relations Manager employer: Hyatt Group
Hyatt Group is an excellent employer, offering a vibrant work culture at the prestigious Hyatt Regency London – The Churchill. Employees benefit from generous perks such as complimentary hotel stays and discounts, alongside robust opportunities for professional growth and development in the hospitality industry. Join us to be part of a team that values exceptional guest experiences and fosters a supportive environment for all staff.
