At a Glance
- Tasks: Be the face of Hyatt, creating unforgettable experiences for every guest.
- Company: Join Hyatt Regency London Olympia, a vibrant new destination in hospitality.
- Benefits: Enjoy 12 free hotel nights yearly, discounts for family, and free meals on duty.
- Other info: Opportunities for continuous learning and career growth across Hyatt Hotels worldwide.
- Why this job: Be part of an exciting hotel opening and make a real impact on guest experiences.
- Qualifications: Experience in guest relations or front office, with strong interpersonal skills.
The predicted salary is between 24000 - 28000 € per year.
Hyatt Regency London Olympia is part of the transformation of Olympia into London’s newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London. Within the Olympia destination, Hyatt Regency London Olympia will offer 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. As a new opening, the hotel presents an exciting opportunity to join a growing team and be part of the opening of a landmark new hotel.
Duties and responsibilities related to the Guest Relations Host/ess role:
- Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.
- Act as a primary point of contact, anticipating needs and ensuring a seamless and personalised journey from pre‑arrival to post‑departure.
- Provide detailed information about hotel facilities, programs, and services, with particular attention to VIP and special guests.
- Collaborate closely with other departments to ensure guest satisfaction and smooth operations.
- Coordinate special requests and tailor services to deliver unique, personalised experiences.
About You:
You bring previous experience in guest experience or front office, ideally within the premium hospitality segment. Highly organised and proactive, you combine strong interpersonal skills with a guest‑focused approach. Professional and attentive, you consistently anticipate guest needs and deliver service that is both personalised and memorable.
Benefits of the Guest Relations Host/ess role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Guest Relations Host employer: Hyatt Group
Hyatt Regency London Olympia is an exceptional employer, offering a vibrant work culture in a newly transformed destination for entertainment and hospitality. With benefits like complimentary hotel stays, continuous learning opportunities, and a focus on employee well-being, team members can thrive in their roles while creating memorable experiences for guests. Join us to be part of a dynamic team that values personal growth and exceptional service in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Host
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Guest Relations Host role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest experience shine through. Share stories of how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Research the hotel! Familiarise yourself with Hyatt Regency London Olympia and its offerings. Knowing the ins and outs of the hotel will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Hyatt family right from the start!
We think you need these skills to ace Guest Relations Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Application:Make sure to customise your application for the Guest Relations Host role. Highlight your previous experience in guest experience or front office, and explain how it aligns with what we’re looking for at Hyatt Regency London Olympia.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new hotel. We can’t wait to hear from you!
How to prepare for a job interview at Hyatt Group
✨Know the Hotel Inside Out
Before your interview, make sure you research Hyatt Regency London Olympia thoroughly. Familiarise yourself with their facilities, services, and any unique offerings they have. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Guest-Centric Approach
As a Guest Relations Host, your focus should be on creating memorable experiences for guests. Prepare examples from your past experience where you went above and beyond for a guest. This will demonstrate your proactive attitude and ability to anticipate needs.
✨Practice Your Interpersonal Skills
Since this role requires strong interpersonal skills, practice how you communicate. You might want to role-play common scenarios with a friend or family member, focusing on how to handle guest inquiries and special requests with professionalism and warmth.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s vision for guest experience or how they handle VIP guests. This shows that you’re not just interested in the job, but also in contributing to the hotel's success.
