At a Glance
- Tasks: Drive global sales growth and build strong relationships with key leisure accounts.
- Company: Join Hyatt's dynamic Global Sales team in a remote/hybrid environment.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Exciting role with excellent career advancement potential.
- Why this job: Make an impact in the leisure industry while working with diverse international teams.
- Qualifications: 10+ years in hotel sales, with strong UK leisure market knowledge.
The predicted salary is between 80000 - 100000 € per year.
Your Role
The Global Sales Account Director is a proactive sales role within the Leisure & Lifestyle team of HSF EAME, part of Hyatt’s Global Sales division, working in a global, remote/hybrid team environment. The position carries defined revenue goals to grow total account revenue for hotels globally across all brands for an assigned EAME account portfolio within the Leisure segment in line with Hyatt’s global Sales and Distribution strategy. The role focuses on building and maintaining long‑term, value‑driven customer relationships with Tour Operators while managing Accounts strategically and securing business for both regional and international hotels. It also involves creating and executing customer events, roadshows, selected trade shows, account‑specific marketing initiatives and plans, alongside analyzing performance data, reporting market trends and insights, and maintaining accurate CRM information.
Your Responsibilities
- Proactively and strategically manage and grow (key) Accounts within the Leisure segment for both Transient and Groups (Total Account Management, Account Penetration), identify key decision makers and influencers on buying decisions.
- Day‑to‑Day Account Ownership: Own and oversee day‑to‑day account management activities for assigned portfolio including initiating and leading high‑impact trainings, presentations and webinars for both external customers on programs, brands, products and destinations, and internal customers (hotels) on account‑ and market mechanisms in collaboration with global counterparts.
- Customer Relationship Management: Establish, deepen, and strategically lead strong, long‑term, value‑driven relationships with key customer stakeholders up to senior level to drive sustained commercial growth.
- Strategic Account Management: Develop and maintain account goals and objectives for Strategic Account Plans, define and lead global account strategies.
- Business Development & Conversion: Drive the conversion of transient and group business for hotels globally through proactive selling, following established sales strategies, processes, and approval frameworks. Identify, qualify, and progress sales opportunities based on data analysis to build a sustainable future revenue pipeline in line with Hyatt’s global sales and distribution strategy. Plan and execute revenue‑generating segment‑ and account‑specific Sales & Marketing activities including customer events, roadshows, selected trade shows, along with relevant marketing tactical and plans.
- Performance & Data Analysis: Monitor account performance, analyze data and account potential for Hyatt, support data gathering, reporting and tracking functions to identify trends, risks, and growth opportunities.
- Market Insight Sharing: Share relevant market trends and account insights with internal stakeholders to support alignment and decision‑making.
- CRM & Data Integrity: Establish and maintain complete and up‑to‑date information on each Account, including a thorough understanding of the Account’s needs, history, plans, issues, organizational structure, strategies, existing business alliances and key competitors in line with Hyatt standards.
- Multi‑team Account Management: Lead and coordinate Global Account teams and support on Global Account teams as required, aligning all actions with the global sales, revenue and distribution strategy for Hyatt.
Qualifications
- Minimum 10 years’ experience in hotel sales, including both property‑level and corporate‑level roles.
- At least 5 years’ experience within the UK leisure market, ideally at a corporate level.
- Strong knowledge of the UK Tour Operator landscape and the wider leisure industry.
- Proven experience working in a global organisation with diverse, international teams.
- Solid understanding of leisure sales and distribution channels, associated costs, and the differing requirements of urban and resort properties.
- Demonstrated cross‑functional commercial expertise across Revenue Management, Distribution, Marketing, and Sales.
- Experience leading or coordinating cross‑functional and/or virtual account teams is advantageous.
- Advanced proficiency in MS Office, with experience using CRM, Cognos and ThoughtSpot.
- Willingness to travel regularly for sales calls, account reviews, customer events, trade shows, and hotel familiarisation trips, while managing assigned travel budgets.
- Strong organisational and time‑management skills.
- Excellent written and verbal communication skills in English.
- Recognised as a Sales Subject Matter Expert (on‑property and above‑property), with the ability to build strong relationships across Regional Offices, General Managers, Sales Leaders, and Revenue Leaders.
Global Sales Account Director employer: Hyatt Group
Hyatt is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Global Sales Account Director role within the Leisure & Lifestyle team. Employees benefit from comprehensive training programs, opportunities for professional growth, and the chance to collaborate with diverse international teams, all while contributing to meaningful customer relationships and strategic account management in a global context. With a focus on innovation and excellence, Hyatt provides a supportive environment that empowers employees to achieve their career aspirations while enjoying the unique advantages of working in the vibrant hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Global Sales Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, trade shows, and webinars to meet potential employers and showcase your skills. Remember, it’s all about building those long-term relationships!
✨Tip Number 2
Be proactive in your approach. Don’t just wait for job openings to pop up; reach out to companies you admire, like Hyatt, and express your interest. A well-timed email can make all the difference!
✨Tip Number 3
Showcase your expertise! Prepare a portfolio or presentation that highlights your achievements in sales and account management. This will help you stand out during interviews and demonstrate your value to potential employers.
✨Tip Number 4
Utilise our website to apply directly for roles. It’s a great way to ensure your application gets noticed. Plus, you’ll find resources and tips to help you ace the interview process!
We think you need these skills to ace Global Sales Account Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Global Sales Account Director role. Highlight your experience in hotel sales and your understanding of the UK leisure market to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals at Hyatt. Be specific about your achievements in managing accounts and building relationships.
Showcase Your Data Skills:Since performance and data analysis are key parts of the job, make sure to mention any relevant experience you have with CRM systems or data analysis tools. We love candidates who can turn data into actionable insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hyatt Group
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Understand their history, needs, and any recent changes in their strategies. This will not only show your commitment but also help you discuss how you can add value to their business.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built long-term relationships with key stakeholders in previous roles. Highlight specific instances where your efforts led to increased revenue or improved customer satisfaction, as this aligns perfectly with the role's focus on value-driven relationships.
✨Be Data-Driven
Since the role involves performance analysis and market insights, come prepared with examples of how you've used data to drive decisions in past positions. Discuss any tools you've used, like CRM systems, and how they helped you identify trends and opportunities.
✨Demonstrate Your Strategic Thinking
Think about how you would approach developing account goals and strategies for the assigned portfolio. Be ready to discuss your thought process and any frameworks you use to ensure alignment with broader sales and distribution strategies.
