At a Glance
- Tasks: Supervise night operations, manage guest check-ins, and ensure exceptional service.
- Company: Join Hyatt Regency London Stratford, a vibrant hotel in a prime location.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts, free meals, and more.
- Other info: Opportunities for continuous learning and career advancement within Hyatt.
- Why this job: Be part of a dynamic team and enhance your hospitality skills overnight.
- Qualifications: Experience in hotel front office operations and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations.
Duties and Responsibilities
- Oversee the preparation, completion, and accuracy of all Night Audit processes and reports.
- Ensure the smooth operation of all Front Office functions throughout the overnight shift.
- Manage the check-in and check-out process for all hotel guests, ensuring efficiency and exceptional service.
- Provide attentive, guest-focused support throughout the night, ensuring all needs are met promptly and professionally.
- Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards.
- Supervise and train Hosts, assist the Night Manager, and contribute to the smooth and efficient running of the hotel.
- Provide cover for the Night Manager as required by business needs.
About You
- You have previous experience in hotel front office operations, ideally within the premium segment.
- Highly organised with strong multitasking abilities, you take a guest-focused approach in everything you do.
- With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Front Office Night Supervisor employer: Hyatt Group
Hyatt Regency London Stratford and Hyatt House London Stratford offer an exceptional work environment in the heart of East London's vibrant Stratford area, providing employees with unique opportunities for growth and development within one of Europe's largest urban shopping and entertainment destinations. With a strong focus on guest satisfaction, our supportive work culture encourages teamwork and excellence, complemented by generous benefits such as complimentary hotel stays, discounted dining, and continuous learning opportunities that pave the way for career advancement across Hyatt Hotels worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Hyatt or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for guest service shine through. Share stories that highlight your experience in front office operations and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Front Office Night Supervisor role. It shows initiative and enthusiasm, which employers love!
✨Tip Number 4
Prepare for the unexpected! Brush up on your night audit processes and be ready to discuss how you would handle various scenarios during your shift. This will demonstrate your readiness to take on the responsibilities of the role.
We think you need these skills to ace Front Office Night Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Front Office Night Supervisor role. Highlight your previous hotel front office experience and any leadership roles you've had, as we love to see how you can motivate a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your guest-focused approach and organisational skills. Tell us why you're passionate about providing exceptional service during the night shift and how you can contribute to our team.
Showcase Your Multitasking Skills:In the hospitality industry, multitasking is key! Use examples in your application to demonstrate how you've successfully managed multiple tasks at once, especially in a fast-paced environment like a hotel front office.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Hyatt Group
✨Know Your Night Audit Processes
Make sure you brush up on the Night Audit processes and reports. Being able to discuss these confidently will show that you understand the core responsibilities of the Front Office Night Supervisor role.
✨Demonstrate Guest-Focused Service
Prepare examples of how you've provided exceptional guest service in previous roles. Highlighting your ability to meet guests' needs promptly and professionally will resonate well with the interviewers.
✨Showcase Your Leadership Skills
Think of specific instances where you've trained or guided a team. Discussing your leadership style and how you motivate others will help illustrate your fit for the supervisory aspect of the role.
✨Familiarise Yourself with Hyatt's Values
Research Hyatt's mission and values, especially around service excellence. Being able to align your personal values with those of the company will demonstrate your commitment and enthusiasm for the position.
