Front Office Manager Responsibilities
- Ensure that all Hyatt regulations are strictly observed and respected.
- Work closely with the Executive Housekeeper and his/her assistants to ensure that rooms are ready on time and to reduce waiting time.
- Work closely with the Director of Engineering to coordinate preventive maintenance.
- Supervise Assistant Front Desk Manager to make sure that s/he achieves his/her goals and continue to support his/her development.
- Work closely with the Guest Services to improve both the arrival and departure experience.
- Review daily the rate variance to ensure that the proper rates are consistently applied.
- Ensure that open folios and paymasters are properly monitored and closed on time.
- Monitor the implementation and use of Colleague Advantage.
- Supervise the Front Office team training.
- Work with HR to develop the Front Office team.
- Ensure that we achieve our Enrolment Success Rate target.
- Maximize Upsell opportunities.
About you
You are an experienced and highly organised Front Office professional with a strong background in the hospitality industry. You have proven experience in a similar Front Office Manager role within a hotel environment, with a solid understanding of front desk operations, reservations systems, and guest service standards. You are a natural leader, confident in supervising and motivating a team while ensuring exceptional guest experiences at all times. With excellent communication and problem‑solving skills, you handle guest enquiries and concerns with professionalism and efficiency. You thrive in a fast‑paced environment, have a keen eye for detail, and work collaboratively with housekeeping and other departments to ensure smooth day‑to‑day operations. A strong customer‑focused mindset and commitment to service excellence are at the heart of everything you do.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free monthly massages
- Access to the hotel gym
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
